Job Summary

We are seeking a highly skilled Business Analyst with expertise in Data Analytics, Mobility, and Payments domains to drive business transformation initiatives and support the delivery of innovative digital solutions. The role involves gathering and analyzing business requirements, translating them into detailed functional specifications, performing data-driven analysis, and collaborating with stakeholders across business and technology teams. The ideal candidate will possess strong experience in requirement management, SQL-based data analysis, Power BI/Tableau reporting, stakeholder engagement, and Agile delivery practices, along with a deep understanding of mobility platforms and digital payment ecosystems. This position requires the ability to bridge business needs with technical solutions, ensuring successful project delivery, regulatory compliance, and enhanced customer experiences.

Key Responsibilities

• Gather, analyze, and document business requirements from stakeholders and business users.
• Prepare and maintain Business Requirement Documents (BRD), Functional Requirement Documents (FRD), user stories, use cases, process maps, and gap analysis documents.
• Collaborate with product owners, development teams, business stakeholders, and external vendors to define project scope and functional requirements.
• Perform data analysis using SQL and reporting tools to identify trends, business opportunities, and improvement areas.
• Define KPIs, reporting requirements, dashboards, and data visualization solutions using Power BI/Tableau.
• Analyze and support mobility solutions, including transportation platforms, ride-hailing applications, fleet management, and logistics systems.
• Gather and document requirements related to payment ecosystems, including payment gateways, card payments, UPI, wallets, reconciliation, settlement, and chargeback processes.
• Translate business needs into detailed functional specifications, workflows, and acceptance criteria.
• Facilitate requirement workshops, stakeholder meetings, and business process discussions.
• Support User Acceptance Testing (UAT) planning, execution, defect tracking, and sign-off activities.
• Work closely with technical teams on API integrations, system interfaces, and solution design discussions.
• Monitor project deliverables and ensure alignment with business objectives, timelines, and quality standards.
• Ensure compliance with payment industry regulations, security requirements, and organizational governance standards.
• Support Agile delivery practices, including backlog refinement, sprint planning, and stakeholder communication.
• Act as a bridge between business and technical teams to drive successful project outcomes and enhance customer experience.

Skill Requirements

Core Business Analysis Skills

• Requirements Gathering and Analysis
• Business Process Modeling and Documentation
• BRD, FRD, User Stories, Use Cases, and Process Mapping
• Gap Analysis and Solution Definition
• Stakeholder and Client Management
• Workshop Facilitation and Requirement Elicitation
• Functional Specification Development
• UAT Planning, Execution, and Sign-off Support

Data Analytics Skills

• Data Analysis and Business Insights Generation
• SQL for Data Extraction, Validation, and Reporting
• KPI Definition, Monitoring, and Performance Analysis
• Data Visualization and Dashboard Development
• Reporting and Trend Analysis
• Advanced Excel for Data Analysis and Reporting
• Power BI and/or Tableau

Mobility Domain Expertise

• Transportation and Mobility Platforms
• Ride-Hailing Applications
• Fleet Management Systems
• Logistics and Delivery Solutions
• Connected Mobility Ecosystems
• Customer Journey Mapping and Mobile Application Workflows

Payments Domain Expertise

• Payment Processing and Digital Payment Ecosystems
• Payment Gateways and Merchant Acquiring
• Card Payments, UPI, and Digital Wallets
• Transaction Lifecycle Management
• Payment Reconciliation, Settlements, and Chargebacks
• Payment Compliance and Regulatory Standards
• FinTech Products and Payment Platforms

Technical Skills

• SQL
• Power BI / Tableau
• Advanced Excel
• JIRA, Confluence, ServiceNow
• API and System Integration Understanding
• Data Warehousing and BI Platforms
• Basic Cloud Knowledge (AWS, Azure, GCP)

Methodologies & Tools

• Agile/Scrum Methodologies
• Backlog Management
• Sprint Planning and Requirement Grooming
• Agile Delivery Practices

Soft Skills

• Strong Analytical and Problem-Solving Abilities
• Excellent Communication and Presentation Skills
• Stakeholder Engagement and Relationship Management
• Decision-Making and Negotiation Skills
• Documentation and Requirement Management Expertise
• Ability to Work in Fast-Paced Agile Environments

Mandatory Skills

Business Analysis, Requirement Gathering, BRD/FRD, Data Analytics, SQL, Power BI/Tableau, Mobility Domain, Payments Domain, Stakeholder Management, and Agile Methodology.

Other Requirements

• Bachelor's or Master's degree in Business Administration, Information Technology, Computer Science, Data Analytics, Finance, or a related field.
• Proven experience as a Business Analyst in Mobility, Payments, FinTech, or Digital Transformation projects.
• Strong understanding of Agile/Scrum frameworks and project delivery methodologies.
• Experience working in cross-functional teams involving business, product, technology, and vendor stakeholders.
• Ability to translate complex business requirements into actionable functional specifications.
• Hands-on experience supporting UAT, defect management, and release validation activities.
• Knowledge of API integrations, microservices architecture, and system integration concepts.
• Familiarity with payment regulations, PCI-DSS standards, compliance, and security requirements.
• Exposure to cloud platforms (AWS, Azure, or GCP) and modern data ecosystems is preferred.
• Experience with data warehouses, BI platforms, and enterprise reporting solutions is advantageous.
• Strong documentation, presentation, and communication skills with the ability to influence stakeholders at all levels.
• Ability to manage multiple priorities and work effectively in a fast-paced, deadline-driven environment.
• Strong analytical, problem-solving, and decision-making capabilities.
• Experience in customer journey analysis, process optimization, and business transformation initiatives is preferred.
• Relevant certifications such as CBAP, CCBA, PMI-PBA, Agile Scrum Certification, Power BI, or Tableau are desirable.

Educational Qualification

• Bachelor's degree in Engineering, Computer Science, Information Technology, Business Administration, Finance, or a related discipline.
• Master's degree or relevant professional certifications are preferred.

Preferred Industry Experience

• Payments & FinTech
• Mobility & Transportation
• Digital Banking
• E-commerce Platforms
• Logistics & Delivery Services
• Enterprise Digital Transformation Programs