Lead Agile Business Analyst
Australia
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Job Description
Lead Agile Business Analyst
Sydney, New South Wales

Job Summary

  • ServiceNow CIS
  • ITIL Foundation

Key Responsibilities

  • Gather and document business requirements.
  • Conduct stakeholder workshops and process mapping.
  • Support ITSM, ITOM, Service Catalog, and workflow implementations.
  • Prepare user stories, BRDs, FRDs, and UAT documents.
  • Collaborate with architects, developers, and testing teams.

Skill Requirements

  • ServiceNow Functional Consulting
  • ITIL / ITSM Knowledge
  • Requirements Gathering & Process Analysis
  • Stakeholder Management
  • Agile / Scrum Methodology

Other Requirements

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Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 223,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending June 2026 totaled $14.8 billion.