Job Summary

JOB SUMMARY

The Business Analyst works with internal and external customers to elicit high-level requirements and capture business needs; understand the customer journey and define user requirements as part of the technology product division of Syneos Health.  This role engages with customers & internal partners and influences project decisions; assesses the risks of various solutions and prioritizes competing business demands.

Key Responsibilities

JOB RESPONSIBILITIES

• Participate in day-to-day business discussions with key stakeholders and customers (external and internal) regarding declared and undeclared needs. Captures and documents those needs and user requirements, ability to write a user story for development.
• Collaborate with internal development team on new business initiatives, gather and translate requirements, and be involved in the technical development of reporting needs. Assess risk and provide proactive messaging along with potential solutions.
• Provide support to application build teams, such as helping with troubleshooting and debugging.
• Partner with customers and stakeholders on clear expectations for project delivery including their role in clear, defined requirements. Capture feedback and recontract with the stakeholders as required.
• Collaborate with quality engineering teams to assist in testing software applications to ensure it meets the specified requirements and identifying any issues.
• Ensure that the products and applications in development meet the needs of the end business users, respond to queries from users.
• Perform data analysis, testing, and reporting. Locate issues before they arise for the user; tie back those initial requirements and goals for all involved stakeholders.
• Facilitate communication between technical teams and non-technical business stakeholders to ensure alignment and clarity.
• Incorporate usability and user interface techniques when designing systems
• Communicate in a clear, concise manner; translate requirements pending the audience.
• Collaborate with offshore and onsite teams on product and business use cases. 

Skill Requirements

QUALIFICATION REQUIREMENTS

• Bachelor’s degree in related field of study 
• Independence to run several medium complex projects across internal and/or external customers
• Demonstrated knowledge of both traditional Waterfall and Agile/Lean methodologies 
• Experience in converting business requirements and functional requirements to use cases, epics, and user stories with acceptance criteria 
• Demonstrated ability to quantify resource requirements and measure and communicate proposed project benefits 
• Strong risk assessment, problem resolution, negotiation, and influencing skills 
• Demonstrated ability to engage both onshore and offshore teams as well as customers to achieve target outcomes
• Good technical understanding including Architecture, Data Analytics and Project Management, Quality Assurance, Infrastructure, and Maintenance and Support 
• Excellent written and verbal communications; Customer focused approach through active listening
• Ability to remain agile and nimble while navigating a matrixed organization

Other Requirements