Lead Business Analyst - Business Process Modelling
Poland
Job Description
Lead Business Analyst - Business Process Modelling
Bielawa, Dolnoslaskie
Job Summary
The Lead Business Analyst specializing in Business Process Modelling is responsible for analyzing and optimizing business processes to drive efficiency and effectiveness. This role involves identifying areas for improvement, designing new processes, and collaborating with stakeholders to ensure successful implementation.
Techno‑Functional Users (Policy Administration Specialists) – 2 Users
Role Purpose
Execute end‑to‑end Life & Accident policy administration processes, combining business expertise with system usage (NAVision).
Key Responsibilities
Key Responsibilities
- Perform policy servicing, alterations, and terminations
- Handle premium processing, dunning, and collections activities
- Process claims and benefit payouts (Life & Accident)
- Execute manual postings, corrections, and transaction updates in NAV
- Perform monthly and periodic activities (billing, indexation, reconciliations)
- Manage customer communication and operational documentation
- Handle exceptions and non‑standard cases in a manual environment
- Support audit, reporting, and validation activities
Skill Requirements
Required Skills & Knowledge
- Strong Life & Accident insurance domain knowledge
- High proficiency in process execution (53 work instructions)
- Working knowledge of Microsoft Dynamics NAV (user level)
- Ability to handle manual processes and event‑driven workload
Other Requirements
Role Characteristics
- High workload ownership (majority of operations)
- Predominantly Adhoc + Monthly activities
- Strong dependency on experience and business judgment
Information at a Glance