Job Summary

• Commerce Functional Responsibilities
• Implement and support D365 Commerce modules:
• MPOS / CPOS
• Store Operations
• Commerce Headquarters
• Pricing, discounts, promotions, returns
• Configure stores, registers, devices, workers, payment methods, and retail hierarchies.
• Support SOD/EOD, statement posting, cash and shift reconciliation.
• Work closely with business users and store operations teams.
• Provide L2/L3 support, RCA, and continuous improvement recommendations.
• Must have worked in 2-3 Retail support projects
• Integration Responsibilities
• Work on Global ERP (D365 F&O) ↔ Local ERP / third‑party system integrations.
• Support integrations such as:
• Masters data integrations
• Pricing and reference data exchange
• Handle integration testing, UAT coordination, and production support.
• Prepare FRD, FDD, integration mapping documents, and SOPs.
• Provide L2/L3 production support, root cause analysis, and reprocessing support.
• Good to Have
• Experience with, POS peripherals, and payment integrations.
• Microsoft Dynamics Commerce certification.

Key Responsibilities

1. To develop and deliver ,detailed solutions through consulting project activities
2. To perform qualitative and/or quantitative analyses to assist in the identification of client issues and the development of client-specific solutions
3. To coordinate with Internal and external stakeholders to ensure effective deliver of client specific solution
4. To design,structure and deliver reports and presentations that are appropriate to the characteristics or needs of the audience
5. To cultivate successful customer relationships

Skill Requirements

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Other Requirements

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