The SAP SuccessFactors Employee Central Consultant-L3 will serve as the primary functional lead for Core HR processes within the Reckitt AMS landscape. The role is responsible for providing expert-level support, governance, and continuous improvement across Employee Central and Absence Management, ensuring stability of employee master data, organizational structures, workflows, security, and business-critical HR operations.

The consultant will act as the highest functional escalation point for complex production issues, support service transition activities, and collaborate with HR, Payroll, Security, Integration, and Technical teams to maintain service excellence.

Key Responsibilities

Core HR Support & Operations

• Provide L3 functional support for SAP SuccessFactors Employee Central and Absence Management.
• Act as the primary escalation point for complex incidents, defects, and service requests.
• Support employee master data management, organizational management, business rules, workflows, and foundation objects.
• Troubleshoot data integrity, workflow, security, and system configuration issues.
• Perform root cause analysis and implement long-term corrective actions.

Change & Enhancement Management

• Review and analyze business requirements.
• Design and validate configuration changes.
• Prepare functional specifications and solution recommendations.
• Support testing activities including SIT, UAT, regression, and production validation.
• Ensure changes align with Reckitt governance standards and SAP best practices.

Integrations & Data Management

• Support integrations involving HR systems, Payroll, Active Directory, Identity Management, and downstream applications.
• Investigate interface failures and data synchronization issues.
• Support data migration and data quality initiatives.

Governance & Compliance

• Ensure compliance with HR policies, audit requirements, and data protection standards.
• Support annual audits, access reviews, and compliance activities.
• Maintain accurate documentation of configurations, business rules, processes, and operating procedures.

Functional Skills

• SAP SuccessFactors Employee Central
• Employee Central Foundation Objects
• Business Rules
• Workflow Configuration
• Position Management
• MDF Framework
• Absence Management
• Employee Data Management
• Security and Role-Based Permissions

Technical & Integration Knowledge

• Employee Central integrations
• Data imports/export processes
• Integration Center
• Knowledge of Payroll and HR ecosystem integrations
• Understanding of SuccessFactors release management

Experience & Qualifications

• 8+ years of SAP HCM/SuccessFactors experience.
• Minimum 5 years of Employee Central support and configuration experience.
• Experience supporting global SuccessFactors landscapes.
• SuccessFactors Employee Central certification preferred.
• Strong experience working within ITIL-based AMS environments.