Job Summary

Job Description – Functional Support L2 – Banking Domain

Role Overview

We are hiring a Functional Support (L2) Analyst to support critical banking applications by providing business-facing support, functional issue resolution, and process continuity.
The role focuses on understanding banking workflows, transactions, and data flows, ensuring minimal business disruption.

Key Responsibilities

1. Functional Support & Incident Handling

• Provide L2 functional support for banking applications
• Analyze and resolve functional/business issues impacting transactions and operations
• Ensure timely incident resolution within SLAs
• Escalate to L3/technology teams where required

2. Business Flow Analysis

• Understand end-to-end banking processes and workflows:
• Payments / SWIFT / settlements
• Loans / Lending platforms
• Trade Finance / Reconciliation
• Core banking transactions
• Identify data inconsistencies, transaction failures, and process breaks

3. Stakeholder & User Support

• Act as primary interface between business users and IT teams
• Handle user queries related to functional behavior, transaction status, and reports
• Provide workarounds and business-level explanations

4. Incident, Problem & Change Management

• Manage tickets using ITIL processes (Incident, Problem, Change)
• Perform functional RCA (root cause analysis) for recurring issues
• Support change validation and release impact assessment

5. Data Validation & Reconciliation

• Validate transaction data, reports, and financial reconciliations
• Liaise with upstream/downstream systems for data corrections
• Support daily checks, batch validation, and reporting accuracy

6. Process Improvement & Documentation

• Maintain SOPs, knowledge base, and support runbooks
• Identify repetitive issues and suggest automation/improvements
• Track metrics (incident trends, recurring issues)

Required Skills

Domain Expertise (Mandatory)

• Strong experience in Banking / Financial Services domain
• Exposure to one or more:
• Payments (SWIFT, SEPA, ISO20022)
• Loan/Lending systems (Loan IQ, etc.)
• Trade Finance / Settlements
• Core Banking (Temenos, Flexcube, Finacle)

Functional Skills

• Strong ability to:
• Understand business processes and workflows
• Analyze functional defects and data issues
• Validate business scenarios and outputs

Technical Awareness (Basic/Intermediate)

• Working knowledge of:
• SQL (data validation, queries)
• Batch processes and file-based integrations
• APIs and system interactions
• Familiarity with:
• Ticketing tools (ServiceNow, Jira)
• Monitoring tools (Splunk, Dynatrace)

Experience & Qualification

• 3–8 years of experience in L2/Application/Functional Support
• Prior experience in Banking / Financial systems is mandatory
• Degree in Engineering / Commerce / Finance / IT

Behavioral Competencies

• Strong analytical and problem-solving ability
• Excellent communication with business users and stakeholders
• Ability to work under pressure in production environments
• Flexible for shift/on-call support if required

Key Responsibilities

Job Description – Functional Support L2 – Banking Domain

Role Overview

We are hiring a Functional Support (L2) Analyst to support critical banking applications by providing business-facing support, functional issue resolution, and process continuity.
The role focuses on understanding banking workflows, transactions, and data flows, ensuring minimal business disruption.

Key Responsibilities

1. Functional Support & Incident Handling

• Provide L2 functional support for banking applications
• Analyze and resolve functional/business issues impacting transactions and operations
• Ensure timely incident resolution within SLAs
• Escalate to L3/technology teams where required

2. Business Flow Analysis

• Understand end-to-end banking processes and workflows:
• Payments / SWIFT / settlements
• Loans / Lending platforms
• Trade Finance / Reconciliation
• Core banking transactions
• Identify data inconsistencies, transaction failures, and process breaks

3. Stakeholder & User Support

• Act as primary interface between business users and IT teams
• Handle user queries related to functional behavior, transaction status, and reports
• Provide workarounds and business-level explanations

4. Incident, Problem & Change Management

• Manage tickets using ITIL processes (Incident, Problem, Change)
• Perform functional RCA (root cause analysis) for recurring issues
• Support change validation and release impact assessment

5. Data Validation & Reconciliation

• Validate transaction data, reports, and financial reconciliations
• Liaise with upstream/downstream systems for data corrections
• Support daily checks, batch validation, and reporting accuracy

6. Process Improvement & Documentation

• Maintain SOPs, knowledge base, and support runbooks
• Identify repetitive issues and suggest automation/improvements
• Track metrics (incident trends, recurring issues)

Required Skills

Domain Expertise (Mandatory)

• Strong experience in Banking / Financial Services domain
• Exposure to one or more:
• Payments (SWIFT, SEPA, ISO20022)
• Loan/Lending systems (Loan IQ, etc.)
• Trade Finance / Settlements
• Core Banking (Temenos, Flexcube, Finacle)

Functional Skills

• Strong ability to:
• Understand business processes and workflows
• Analyze functional defects and data issues
• Validate business scenarios and outputs

Technical Awareness (Basic/Intermediate)

• Working knowledge of:
• SQL (data validation, queries)
• Batch processes and file-based integrations
• APIs and system interactions
• Familiarity with:
• Ticketing tools (ServiceNow, Jira)
• Monitoring tools (Splunk, Dynatrace)

Experience & Qualification

• 3–8 years of experience in L2/Application/Functional Support
• Prior experience in Banking / Financial systems is mandatory
• Degree in Engineering / Commerce / Finance / IT

Behavioral Competencies

• Strong analytical and problem-solving ability
• Excellent communication with business users and stakeholders
• Ability to work under pressure in production environments
• Flexible for shift/on-call support if required

Skill Requirements

Job Description – Functional Support L2 – Banking Domain

Role Overview

We are hiring a Functional Support (L2) Analyst to support critical banking applications by providing business-facing support, functional issue resolution, and process continuity.
The role focuses on understanding banking workflows, transactions, and data flows, ensuring minimal business disruption.

Key Responsibilities

1. Functional Support & Incident Handling

• Provide L2 functional support for banking applications
• Analyze and resolve functional/business issues impacting transactions and operations
• Ensure timely incident resolution within SLAs
• Escalate to L3/technology teams where required

2. Business Flow Analysis

• Understand end-to-end banking processes and workflows:
• Payments / SWIFT / settlements
• Loans / Lending platforms
• Trade Finance / Reconciliation
• Core banking transactions
• Identify data inconsistencies, transaction failures, and process breaks

3. Stakeholder & User Support

• Act as primary interface between business users and IT teams
• Handle user queries related to functional behavior, transaction status, and reports
• Provide workarounds and business-level explanations

4. Incident, Problem & Change Management

• Manage tickets using ITIL processes (Incident, Problem, Change)
• Perform functional RCA (root cause analysis) for recurring issues
• Support change validation and release impact assessment

5. Data Validation & Reconciliation

• Validate transaction data, reports, and financial reconciliations
• Liaise with upstream/downstream systems for data corrections
• Support daily checks, batch validation, and reporting accuracy

6. Process Improvement & Documentation

• Maintain SOPs, knowledge base, and support runbooks
• Identify repetitive issues and suggest automation/improvements
• Track metrics (incident trends, recurring issues)

Required Skills

Domain Expertise (Mandatory)

• Strong experience in Banking / Financial Services domain
• Exposure to one or more:
• Payments (SWIFT, SEPA, ISO20022)
• Loan/Lending systems (Loan IQ, etc.)
• Trade Finance / Settlements
• Core Banking (Temenos, Flexcube, Finacle)

Functional Skills

• Strong ability to:
• Understand business processes and workflows
• Analyze functional defects and data issues
• Validate business scenarios and outputs

Technical Awareness (Basic/Intermediate)

• Working knowledge of:
• SQL (data validation, queries)
• Batch processes and file-based integrations
• APIs and system interactions
• Familiarity with:
• Ticketing tools (ServiceNow, Jira)
• Monitoring tools (Splunk, Dynatrace)

Experience & Qualification

• 3–8 years of experience in L2/Application/Functional Support
• Prior experience in Banking / Financial systems is mandatory
• Degree in Engineering / Commerce / Finance / IT

Behavioral Competencies

• Strong analytical and problem-solving ability
• Excellent communication with business users and stakeholders
• Ability to work under pressure in production environments
• Flexible for shift/on-call support if required

Other Requirements

Job Description – Functional Support L2 – Banking Domain

Role Overview

We are hiring a Functional Support (L2) Analyst to support critical banking applications by providing business-facing support, functional issue resolution, and process continuity.
The role focuses on understanding banking workflows, transactions, and data flows, ensuring minimal business disruption.

Key Responsibilities

1. Functional Support & Incident Handling

• Provide L2 functional support for banking applications
• Analyze and resolve functional/business issues impacting transactions and operations
• Ensure timely incident resolution within SLAs
• Escalate to L3/technology teams where required

2. Business Flow Analysis

• Understand end-to-end banking processes and workflows:
• Payments / SWIFT / settlements
• Loans / Lending platforms
• Trade Finance / Reconciliation
• Core banking transactions
• Identify data inconsistencies, transaction failures, and process breaks

3. Stakeholder & User Support

• Act as primary interface between business users and IT teams
• Handle user queries related to functional behavior, transaction status, and reports
• Provide workarounds and business-level explanations

4. Incident, Problem & Change Management

• Manage tickets using ITIL processes (Incident, Problem, Change)
• Perform functional RCA (root cause analysis) for recurring issues
• Support change validation and release impact assessment

5. Data Validation & Reconciliation

• Validate transaction data, reports, and financial reconciliations
• Liaise with upstream/downstream systems for data corrections
• Support daily checks, batch validation, and reporting accuracy

6. Process Improvement & Documentation

• Maintain SOPs, knowledge base, and support runbooks
• Identify repetitive issues and suggest automation/improvements
• Track metrics (incident trends, recurring issues)

Required Skills

Domain Expertise (Mandatory)

• Strong experience in Banking / Financial Services domain
• Exposure to one or more:
• Payments (SWIFT, SEPA, ISO20022)
• Loan/Lending systems (Loan IQ, etc.)
• Trade Finance / Settlements
• Core Banking (Temenos, Flexcube, Finacle)

Functional Skills

• Strong ability to:
• Understand business processes and workflows
• Analyze functional defects and data issues
• Validate business scenarios and outputs

Technical Awareness (Basic/Intermediate)

• Working knowledge of:
• SQL (data validation, queries)
• Batch processes and file-based integrations
• APIs and system interactions
• Familiarity with:
• Ticketing tools (ServiceNow, Jira)
• Monitoring tools (Splunk, Dynatrace)

Experience & Qualification

• 3–8 years of experience in L2/Application/Functional Support
• Prior experience in Banking / Financial systems is mandatory
• Degree in Engineering / Commerce / Finance / IT

Behavioral Competencies

• Strong analytical and problem-solving ability
• Excellent communication with business users and stakeholders
• Ability to work under pressure in production environments
• Flexible for shift/on-call support if required