The SAP FICO Consultant is responsible for providing advanced functional support for SAP Finance and Controlling processes, ensuring stability, compliance, and continuous improvement of business-critical financial operations. The consultant will handle complex incidents, service requests, root cause analysis, minor enhancements, and support transition activities. 

The role acts as a key escalation point for finance process issues and works closely with business stakeholders, SAP technical teams, integration teams, and third-party vendors to maintain high service quality and operational excellence. 

SAP Finance & Controlling Support

• Provide L3 support for SAP FI and CO business processes.
• Resolve complex incidents, problems, and service requests within agreed SLAs.
• Support General Ledger, Accounts Payable, Accounts Receivable, Asset Accounting, Banking, Cost Center Accounting, Profit Center Accounting, Internal Orders, and Product Costing processes.
• Analyze recurring issues and perform root cause analysis to improve system stability.
• Coordinate with ABAP, Basis, Security, Integration, and Infrastructure teams for issue resolution.
• Support month-end, quarter-end, and year-end financial closing activities.
• Participate in audit, compliance, and financial control activities.

Change & Enhancement Management

• Analyze business requirements and prepare functional specifications.
• Assess impact of changes across integrated SAP modules.
• Support testing activities including Unit Testing, SIT, UAT, and Regression Testing.
• Coordinate implementation and post-production validation of approved changes.
• Support minor enhancements and continuous improvement initiatives.

Business Process & Integration Support

• Troubleshoot integration issues involving MM, SD, WM, Ariba, Treasury, Tax, and external financial systems.
• Monitor and support interfaces impacting financial processes.
• Collaborate with business users to understand process gaps and recommend solutions.
• Ensure adherence to SAP best practices and Reckitt governance standards.

Documentation & Knowledge Management

• Maintain functional specifications, process documentation, configuration records, and support knowledge articles.
• Develop and maintain runbooks, SOPs, troubleshooting guides, and known error databases.
• Contribute to continuous service improvement and knowledge management initiatives.

Required Skills & Competencies

Functional Expertise

• Strong SAP FICO configuration and support experience.
• Deep understanding of:
  • General Ledger (GL)
  • Accounts Payable (AP)
  • Accounts Receivable (AR)
  • Asset Accounting (AA)
  • Cost Center Accounting (CCA)
  • Profit Center Accounting (PCA)
  • Internal Orders
  • Product Costing
  • Profitability Analysis (COPA)
  • Financial Close Processes

Technical & Process Knowledge

• Understanding of integration with MM, SD, WM/EWM, Treasury, and Procurement solutions.
• Knowledge of SAP authorization concepts and financial controls.
• Experience with incident management, problem management, and change management processes.
• Strong analytical and troubleshooting skills.

Professional Skills

• Strong stakeholder management and communication skills.
• Ability to work effectively with business, technical, and vendor teams.
• Excellent documentation and knowledge management discipline.
• Strong customer service orientation and ownership mindset.

Experience & Qualifications

• Typically 7-10 years of SAP FICO experience in implementation and production support environments.
• Experience supporting global SAP landscapes in a managed services environment.
• Demonstrable experience in incident, problem, and change management.
• SAP FI/CO certification preferred.
• Bachelor's degree in Finance, Accounting, Information Technology, or a related discipline.
• Experience supporting FMCG or global consumer goods organizations is advantageous.