Job Summary
VOLVO IT FG
Description:
As a Service Leader in SRE Department,
- Manage operational and tactical governance for domains in scope.
- Prioritize operational and minor enhancement demand across the portfolio.
- Translate business and service needs into an executable backlog.
- Coordinate day-to-day service delivery with suppliers and internal stakeholders.
- Monitor service performance, delivery progress, budget and issue resolution.
- Escalate service risks, bottlenecks, and cross-team dependencies.
- Support continuous improvement in stability, efficiency, and flow.
- Coordinate modernization and decommissioning activities
- Manage escalations and gather requirements and topics for Service Improvements
- Financial follow up of areas and applications in scope
- Support Volvo DTO and TDBAGF Application teams in achieving maturity in Group Priority “0” KPIs and initiatives
- Own demand intake model and enforce prioritization rules agreed with business and suppliers.
- Approve operational priorities within agreed service and budget boundaries .
Comments on Experience & Skills
• Service oriented mindset and business mindset
• Experience of governance: directing, planning and monitoring of IS/IT services
• Experience from functional management in a global context
• Strong experience within Application Operations is an advantage
• Experience with steering projects and programs
• Knowledge and experience of ITIL, SIAM is an advantage
• Excellent communication & presentation skills
• Possess a strong inner drive to reach results and secure deliveries.
• Strong organizational skills, with the ability to handle numerous tasks simultaneously and prioritize topics.
• Complete proficiency in English
Key Responsibilities
Description:
As a Service Leader in SRE Department,
- Manage operational and tactical governance for domains in scope.
- Prioritize operational and minor enhancement demand across the portfolio.
- Translate business and service needs into an executable backlog.
- Coordinate day-to-day service delivery with suppliers and internal stakeholders.
- Monitor service performance, delivery progress, budget and issue resolution.
- Escalate service risks, bottlenecks, and cross-team dependencies.
- Support continuous improvement in stability, efficiency, and flow.
- Coordinate modernization and decommissioning activities
- Manage escalations and gather requirements and topics for Service Improvements
- Financial follow up of areas and applications in scope
- Support Volvo DTO and TDBAGF Application teams in achieving maturity in Group Priority “0” KPIs and initiatives
- Own demand intake model and enforce prioritization rules agreed with business and suppliers.
- Approve operational priorities within agreed service and budget boundaries .
Comments on Experience & Skills
• Service oriented mindset and business mindset
• Experience of governance: directing, planning and monitoring of IS/IT services
• Experience from functional management in a global context
• Strong experience within Application Operations is an advantage
• Experience with steering projects and programs
• Knowledge and experience of ITIL, SIAM is an advantage
• Excellent communication & presentation skills
• Possess a strong inner drive to reach results and secure deliveries.
• Strong organizational skills, with the ability to handle numerous tasks simultaneously and prioritize topics.
• Complete proficiency in English