Job Summary

The Engagement Manager is accountable for end-to-end execution and delivery of BPR and automation transformation engagements, managing internal stakeholders and external client relationships, solution design, and cross-functional delivery teams. The role bridges strategy and execution, ensuring programs deliver measurable business outcomes

Key Responsibilities

• Lead and manage full-lifecycle BPR and Intelligent Automation engagements from discovery through hypercare.
• Drive current-state (As-Is) assessment, future-state (To-Be) design, and transformation roadmap development.
• Own Value Stream Mapping (VSM) workshops, process decomposition, and opportunity identification exercises.
• Manage delivery timelines, resource plans, risk registers, and stakeholder communication plans.
• Collaborate with solution architects and automation developers to ensure technical alignment with business requirements.
• Develop business cases, ROI models, and benefit realization frameworks for automation and BPR initiatives.
• Serve as the primary client point-of-contact, managing expectations and escalations effectively.
• Guide SIPOC, FMEA, RCA, and Control Chart analyses across transformation workstreams.
• Contribute to proposal development, effort estimation, and solution structuring for new opportunities.
• Coach and mentor junior team members in Lean Six Sigma and BPR methodologies.

Skill Requirements

Lean Six Sigma (Black Belt)

BPMN 2.0 Modelling

Program & Stakeholder Management

RPA Platform Familiarity

Change Management

Value Stream Mapping

DMAIC / DMADV

Business Case & ROI Development

Process Mining (Celonis and similar tools)

BFSI Domain Knowledge

Other Requirements