Lead Consultant(Product/Domain)
India
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Job Description
Lead Consultant(Product/Domain)
Bengaluru, Karnataka

Job Summary

SAP Customer Service / Equipment Lead

Focus Areas: Warranty, Install Base, Serial Management

Job Summary

We are seeking an experienced SAP Customer Service / Equipment Lead to drive design, implementation, and support of SAP CS processes, with strong expertise in Warranty Management, Install Base, and Serial Number Management. The role involves close collaboration with business stakeholders to ensure accurate lifecycle tracking of equipment, warranty entitlement management, and seamless integration across SAP modules.

Key Responsibilities

Key Responsibilities

  • Lead and design SAP Customer Service (CS) solutions for service operations.
  • Configure and manage Equipment Master and Functional Locations.
  • Implement and support Install Base Management, including:
    • Equipment hierarchy
    • Customer-installed assets
    • Lifecycle tracking
  • Design and configure Warranty Management, including:
    • Time-based and counter-based warranties
    • Warranty claims and entitlement checks
    • Integration with service orders and billing
  • Manage Serial Number Management across SD, MM, CS, and PM processes.
  • Ensure end-to-end integration between SD, MM, PM, and FI for service transactions.
  • Configure and support:
    • Service notifications
    • Service orders
    • Service contracts and agreements
  • Lead business requirement workshops and translate requirements into functional designs.
  • Prepare functional specifications and support technical teams during developments.
  • Oversee testing cycles (Unit, Integration, UAT) and defect resolution.
  • Provide production support, issue root-cause analysis, and continuous improvements.
  • Lead data migration activities related to equipment, serials, and warranties.
  • Mentor junior consultants and act as a subject-matter expert (SME).

Skill Requirements

Primary & Secondary Skills

  • Primary Skills

    • SAP Customer Service (CS)
    • Equipment Management
    • Install Base Management
    • Warranty Management
    • Serial Number Management

  • Secondary Skills

    • Integration with SD, MM, PM, and FI
    • S/4HANA Service or ECC CS
    • Service Contracts & Notifications
    • Fiori Apps (Service-related)
    • Reporting & Data Migration

Required Skills & Experience

  • Strong hands-on experience with SAP CS (Customer Service).
  • Proven expertise in:
    • Equipment & Install Base Management
    • Warranty Management
    • Serial Number Management
  • Solid understanding of end-to-end service lifecycle processes.
  • Experience in SAP ECC and/or S/4HANA Service environments.
  • Strong integration knowledge with SD, MM, PM, and FI.
  • Experience leading functional workstreams or acting as a module lead.
  • Excellent communication, documentation, and stakeholder management skills.

Other Requirements

Good to Have

  • Experience with S/4HANA Service Management and Fiori-based service apps.
  • Exposure to after-sales service, asset-intensive industries, or manufacturing.
  • Knowledge of service contracts, SLA management, and entitlement checks.
  • SAP CS or S/4HANA Service certification.
  • Experience in global rollouts or S/4HANA conversions.

Education

  • Bachelor’s degree in Engineering, Computer Science, Business, or a related field.
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Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 226,300 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending December 2025 totaled $14.5 billion.
23 Benefits At HCLTech, we believe in empowering our employees with comprehensive benefits that support their professional growth and enhance their well-being. When you sign up for a career with us, you gain access to: https://rmkcdn.successfactors.com/147eb21f/a701dca9-f32d-4fc9-9447-6.svg Industry-benchmarked compensation https://rmkcdn.successfactors.com/147eb21f/b0c54381-ddcc-4a33-9b35-9.svg Best-in-class healthcare benefits https://rmkcdn.successfactors.com/147eb21f/b73027be-7aae-4d36-a090-4.svg Personal time off https://rmkcdn.successfactors.com/147eb21f/d5b4fdfd-2e99-4e26-9878-9.svg Maternity and paternity benefits https://rmkcdn.successfactors.com/147eb21f/3d42b0fc-4652-435a-9ece-c.svg Access to skills / higher education programs/resources https://rmkcdn.successfactors.com/147eb21f/aeddeaf2-9e25-4584-ad11-d.svg Discounts on products and services via Benefit Box https://rmkcdn.successfactors.com/147eb21f/a9609a3b-2700-4b3c-9d90-a.svg Participate in CSR programs and live life with a purpose https://rmkcdn.successfactors.com/147eb21f/c6e33851-710f-4634-bd69-f.svg Opportunities to grow and advance your career Note: The benefits listed above vary depending on the nature of your employment and the country where you work. Some benefits may be available in some countries but not in all.