Lead Consultant
India
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Job Description
Lead Consultant
Bengaluru, Karnataka

Job Summary

The ServiceNow Administrator – SAM is responsible for administration and support of the ServiceNow Software Asset Management (SAM) module. The role focuses on managing software assets, license compliance, reconciliation processes, and resolving L2 support issues related to SAM operations.

 7-14 Years of Relevant Industry Experience

Key Responsibilities

  • In depth knowledge on SAM tools like ServiceNow SAM Pro,Flexera
  • Understanding and knowledge Vendors licensing such as Microsoft, IBM, Oracle, SAP,
  • Maintain software models, publishers, and product catalog
  • Good knowledge of various inventory/ discovery solutions, like ADDM, Bigfix, SCCM, ServiceNow etc.
  • Knowledge of Hardware Asset Management Processed, CMDB, Service Request Management process.
  • Depth knowledge on Publisher license metric.
  • Knowledge of Generating and reviewing software compliance position report.
  • Able to identify opportunities for software harvesting and optimization.
  • Good Presentation skills
  • Good working knowledge of MS Excel, MS Access, Power Point.

Skill Requirements

  • Day to Day SAM operation work
  • Work with Discovery / SCCM / Intune / other data sources for software inventory
  • Harvesting & Optimization etc.
  • Customize workflows, business rules, and reports for SAM processes
  • Troubleshoot integration and data ingestion issues
  • Plan for renewals, renewal recommendations.
  • Resource building and Resource planning
  • Training and Mentoring of the team.
  • Escalation handling.

Other Requirements

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Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 227,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending December 2026 totaled $14.7 billion.
23 Benefits At HCLTech, we believe in empowering our employees with comprehensive benefits that support their professional growth and enhance their well-being. When you sign up for a career with us, you gain access to: https://rmkcdn.successfactors.com/147eb21f/a701dca9-f32d-4fc9-9447-6.svg Industry-benchmarked compensation https://rmkcdn.successfactors.com/147eb21f/b0c54381-ddcc-4a33-9b35-9.svg Best-in-class healthcare benefits https://rmkcdn.successfactors.com/147eb21f/b73027be-7aae-4d36-a090-4.svg Personal time off https://rmkcdn.successfactors.com/147eb21f/d5b4fdfd-2e99-4e26-9878-9.svg Maternity and paternity benefits https://rmkcdn.successfactors.com/147eb21f/3d42b0fc-4652-435a-9ece-c.svg Access to skills / higher education programs/resources https://rmkcdn.successfactors.com/147eb21f/aeddeaf2-9e25-4584-ad11-d.svg Discounts on products and services via Benefit Box https://rmkcdn.successfactors.com/147eb21f/a9609a3b-2700-4b3c-9d90-a.svg Participate in CSR programs and live life with a purpose https://rmkcdn.successfactors.com/147eb21f/c6e33851-710f-4634-bd69-f.svg Opportunities to grow and advance your career Note: The benefits listed above vary depending on the nature of your employment and the country where you work. Some benefits may be available in some countries but not in all.