Job Summary

Scope of work –

Communication types:

1. Monthly Newsletter Creation

2. Webinars Management

3. Landing Pages Updates

4. Onboarding Emails; MSPH Announcements; Ad-hoc Emails

Key Responsibilities

• Collect and organize content relevant to ticket topics for effective communication initiatives.
• Review and update Knowledge Base (KB) articles, particularly in relation to new features or enhancements, ensuring that all information remains current and accurate.
• Clear backlog items to maintain smooth workflow and prioritize urgent communications tasks.
• Draft, edit, and finalize professional emails for diverse internal and external audiences.
• Curate and produce monthly newsletters, ensuring timely dissemination of key updates and information.
• Prepare and send ad hoc email communications as required by business needs.
• Draft and distribute MSPH (Partner Hub) announcements to keep stakeholders informed of important developments.
• Maintain and update Partner Help Center Knowledge Base articles as part of ongoing support efforts.
• Track and monitor the progress of communications drafts to ensure timely completion and delivery.
• Identify and assess the need for targeted communications with partners and content creators, supporting relationship management.
• Refer to previous drafts and communications to inform planning and ensure consistency in messaging.
• Regularly update the weekly task tracker to provide visibility on ongoing and completed assignments.
• Accept and execute tasks assigned by vendors, ensuring alignment with project objectives.
• Weekly update of task statuses to reflect progress and facilitate effective project management.

Skill Requirements

• Bachelor's degree or equivalent experience
• 3+ years' experience in marketing
• Someone who can build and run communication journeys
• Ability to multi-task
• Strong verbal, written, and organizational skills (English)

Other Requirements