Job Summary
Mandatory Requirements
4–6 years in application support/maintenance across Mainframe systems (COBOL, JCL, CICS, DB2, VSAM). Strong skills in job debugging, log analysis, SQL basics, dataset validation, and batch/online issue resolution. Experience with change management tools (Endevor/Changeman), monitoring dashboards, and ITSM systems (ServiceNow/Jira). Ability to manage L3 & L4 incidents, deployments, configuration updates, and documentation.
Good to Have
Knowledge of REXX/CLIST scripting, exposure to MQ/CICS integration flows, basic performance tuning, IMS experience, and ITIL processes.
Key Responsibilities
KPIs
MTTA/MTTR for L3 & L4 scope, SLA adherence, ticket quality & documentation hygiene, % incidents resolved at L3/L4, and runbook compliance.
Skill Requirements
2. Strong knowledge of mainframe db2, vsam, and jcl.
3. Experience with mainframe cics in a production environment.
4. Solid understanding of mainframe architecture and system software.
5. Excellent problem-solving and analytical skills.
6. Strong communication and leadership abilities to effectively lead a technical team.
7. Ability to prioritize tasks and work efficiently in a fast paced environment.