Senior Analyst - English, Arabic, Microsoft Windows
Philippines
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Job Description
Senior Analyst - English, Arabic, Microsoft Windows
Others, Metro Manila

Job Summary

Authenticate users and log requests; classify and prioritize tickets; resolve L1 issues; escalate when required; communicate status through closure; follow security‑sensitive procedures where applicable.

Key Responsibilities

Acts as the primary point of contact for end users for incidents and service requests.

Skill Requirements

Customer support skills; basic technical troubleshooting; ITSM proficiency; communication skills; experience supporting clinical or healthcare users preferred.

Other Requirements

Delivers front‑line support through structured ITSM workflows, ensuring users receive timely assistance and issues are routed correctly for resolution.

Job Description : Authenticate users and log requests; classify and prioritize tickets; resolve L1 issues; escalate when required; communicate status through closure; follow security‑sensitive procedures where applicable.\\\\r\\\\nActs as the primary point of contact for end users for incidents and service requests.\\\\r\\\\nCustomer support skills; basic technical troubleshooting; ITSM proficiency; communication skills; experience supporting clinical or healthcare users preferred.\\\\r\\\\nDelivers front‑line support through structured ITSM workflows, ensuring users receive timely assistance and issues are routed correctly for resolution.
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Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 226,300 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending December 2025 totaled $14.5 billion.
23 Benefits At HCLTech, we believe in empowering our employees with comprehensive benefits that support their professional growth and enhance their well-being. When you sign up for a career with us, you gain access to: https://rmkcdn.successfactors.com/147eb21f/a701dca9-f32d-4fc9-9447-6.svg Industry-benchmarked compensation https://rmkcdn.successfactors.com/147eb21f/b0c54381-ddcc-4a33-9b35-9.svg Best-in-class healthcare benefits https://rmkcdn.successfactors.com/147eb21f/b73027be-7aae-4d36-a090-4.svg Personal time off https://rmkcdn.successfactors.com/147eb21f/d5b4fdfd-2e99-4e26-9878-9.svg Maternity and paternity benefits https://rmkcdn.successfactors.com/147eb21f/3d42b0fc-4652-435a-9ece-c.svg Access to skills / higher education programs/resources https://rmkcdn.successfactors.com/147eb21f/aeddeaf2-9e25-4584-ad11-d.svg Discounts on products and services via Benefit Box https://rmkcdn.successfactors.com/147eb21f/a9609a3b-2700-4b3c-9d90-a.svg Participate in CSR programs and live life with a purpose https://rmkcdn.successfactors.com/147eb21f/c6e33851-710f-4634-bd69-f.svg Opportunities to grow and advance your career Note: The benefits listed above vary depending on the nature of your employment and the country where you work. Some benefits may be available in some countries but not in all.