Job Summary

The Medical Information Specialist will be responsible for providing premier customer service on inquiries, processing orders, explaining client products, and handling complaints.

Key Responsibilities

Responsibilities:
• Confers with internal and/or external customers in order to provide information about products and/or services such as processing customer requests, orders, canceling accounts or obtaining details of complaints over different channels of communication.
• Resolves customer questions and concerns.
• Ensures customer satisfaction and loyalty by consulting with customers, assisting customers, and resolving a wide variety of customer requests, inquiries, and complaints.
• Documents customer interactions and transactions, recording details of inquiries, complaints, comments and actions taken, to include Adverse Events.
• Obtains and examines all relevant information to assess validity of complaints and to determine possible causes.
• Ensures that production and quality expectations are achieved and meet or exceed all client contractual requirements.

Skill Requirements

Requirements:
• Completed degree in Medicine, Nursing, Dentistry or Pharmacy.
• Medical experience will be considered a plus.
• Fluency in English.
• Excellent interpersonal and communications skills.
• Willingness to learn and obtain new skills and competencies.
• Availability to work on shifts. 
• Knowledge of MS Office, Windows and Internet applications.