Job Summary
As a Power Apps Support Specialist for the Pharma industry, you will ensure the operational stability of Power Apps solutions. Your focus will be on incident management, application troubleshooting, and maintaining high availability of low-code applications for pharmaceutical clients.
Key Responsibilities
• Provide support for Power Apps applications, ensuring high availability and performance.
• Manage incidents, service requests, and changes using ServiceNow, following ITIL best practices.
• Monitor Power Apps health using Dynatrace and BigPanda, identifying performance issues.
• Troubleshoot application errors, data connectivity issues, and integration problems.
• Collaborate with Power Apps developers to escalate complex issues and coordinate fixes.
• Document known issues, troubleshooting procedures, and user guides in Confluence.
• Track support tickets in JIRA, ensuring SLA compliance and timely resolution.
• Perform routine maintenance and coordination with Microsoft support for platform updates.
• Coordinate with cloud infrastructure teams for Azure-related issues.
• Provide user support and assist with basic Power Apps queries.
Skill Requirements
• Bachelor's degree in Computer Science, Information Technology, or a related field.
• 2+ years of experience in application support or IT operations.
• Strong understanding of ITSM processes (ITIL certified preferred) and experience with ServiceNow.
• Proficiency with Dynatrace, BigPanda, or similar monitoring tools.
• Experience with JIRA for ticket management and Confluence for documentation.
• Basic shell scripting skills for automation.
• Foundational knowledge of AWS and Azure cloud platforms.
• Basic understanding of Microsoft Power Platform (Power Apps, Power Automate) is a plus.
• Excellent problem-solving, communication, and collaboration skills.
• Exposure to GenAI technologies and Gemini for AI-assisted operations and automation is a plus.