Job Summary
• Strong Linux foundation. Able to navigate and use commands while troubleshooting issues
• Database concepts and commands, Oracle, SQL, Mongo
• Experience with observability tools like Splunk, Dynatrace, Prometheus, or Datadog.
• Experience in ITSM practices with knowledge on incident management and service desk operations will be good
• Experience with Service Cloud / Remedy (workflow design preferred)
• Data analysis skills (Excel, SQL, dashboards) for operational analytics
• Automation/scripting mindset (Python, shell, low-code tooling)
• Comfort operating in high-severity, high-ambiguity incidents
• Understanding of client-server relationships, network concepts, and operating system navigation.
• Understanding of TCP/IP, DNS, HTTP/S, VPNs, firewalls
• Familiarity with cloud networking (AWS VPCs, Azure VNets) will be added benefit
Key Responsibilities
• Strong Linux foundation. Able to navigate and use commands while troubleshooting issues
• Database concepts and commands, Oracle, SQL, Mongo
• Experience with observability tools like Splunk, Dynatrace, Prometheus, or Datadog.
• Experience in ITSM practices with knowledge on incident management and service desk operations will be good
• Experience with Service Cloud / Remedy (workflow design preferred)
• Data analysis skills (Excel, SQL, dashboards) for operational analytics
• Automation/scripting mindset (Python, shell, low-code tooling)
• Comfort operating in high-severity, high-ambiguity incidents
• Understanding of client-server relationships, network concepts, and operating system navigation.
• Understanding of TCP/IP, DNS, HTTP/S, VPNs, firewalls
• Familiarity with cloud networking (AWS VPCs, Azure VNets) will be added benefit
Skill Requirements
• Strong Linux foundation. Able to navigate and use commands while troubleshooting issues
• Database concepts and commands, Oracle, SQL, Mongo
• Experience with observability tools like Splunk, Dynatrace, Prometheus, or Datadog.
• Experience in ITSM practices with knowledge on incident management and service desk operations will be good
• Experience with Service Cloud / Remedy (workflow design preferred)
• Data analysis skills (Excel, SQL, dashboards) for operational analytics
• Automation/scripting mindset (Python, shell, low-code tooling)
• Comfort operating in high-severity, high-ambiguity incidents
• Understanding of client-server relationships, network concepts, and operating system navigation.
• Understanding of TCP/IP, DNS, HTTP/S, VPNs, firewalls
• Familiarity with cloud networking (AWS VPCs, Azure VNets) will be added benefit
Other Requirements
• Strong Linux foundation. Able to navigate and use commands while troubleshooting issues
• Database concepts and commands, Oracle, SQL, Mongo
• Experience with observability tools like Splunk, Dynatrace, Prometheus, or Datadog.
• Experience in ITSM practices with knowledge on incident management and service desk operations will be good
• Experience with Service Cloud / Remedy (workflow design preferred)
• Data analysis skills (Excel, SQL, dashboards) for operational analytics
• Automation/scripting mindset (Python, shell, low-code tooling)
• Comfort operating in high-severity, high-ambiguity incidents
• Understanding of client-server relationships, network concepts, and operating system navigation.
• Understanding of TCP/IP, DNS, HTTP/S, VPNs, firewalls
• Familiarity with cloud networking (AWS VPCs, Azure VNets) will be added benefit