Job Summary

Offshore Delivery Lead - Job Description

Responsibilities

Offshore Delivery Leadership

• Lead AD/AMS delivery programs from offshore, managing geographically distributed teams across multiple delivery model
• Key responsibility includes end-to-end delivery of Application Management Services (AMS) for the assigned account, ensuring service stability, operational performance, SLA/KPI attainment and customer satisfaction
• Primary operational interface for the customer from offshore, leading governance, managing escalations, aligning priorities, and driving continuous improvement across the service.
• Drive service transformation initiatives that improve customer experience, operational efficiency, and long-term delivery sustainability
• Influence account strategy by identifying service risks, improvement opportunities, and investment priorities that strengthen the AMS operating model
• Ensure successful execution of mid-to-large scale programs with coordination across offshore and onsite teams.
• Manage offshore delivery units ranging from €5M–€20M with team sizes of at least 150-200+ professionals.
• Experience in managing support/transformation programs on enterprise applications like SAP/S4HANA
• Resolve day-to-day delivery impediments with a hands-on, solution-oriented approach.

Solutioning and Technology Support

• Stay updated on digital trends such as SRE, automation, predictive analytics, AI and DevOps.
• Collaborate with various capability units within the organization for any support/technical interventions

People Management

• Identify and onboard offshore talent and support coaching and mentoring
• Support career development, mentoring, and servant leadership practices.
• Facilitate integration of offshore teams with onsite and customer teams meetups, upskilling, and cross-skilling initiatives.

Operational and Financial Management

• Track/reporting of operational parameters - Revenue, margin, utilization etc., for assigned programs/accounts
• Manage offshore delivery operations and coordinate with internal stakeholders and onsite teams for reporting.

Qualifications

Required

• 18+ years of experience in IT delivery roles, with a focus on offshore program management.
• Strong communication and coordination skills for managing offshore-onsite interactions.
• Experience managing offshore delivery units of €5M–€20M with 50–200 team members.
• Practical experience in resolving offshore delivery impediments
• Experience managing support transformation programs on enterprise applications - SAP/S4HANA
• Awareness of digital transformation trends such as SRE, automation testing, AI, and predictive analytics.

Key Responsibilities

Skill Requirements

Other Requirements