Job Summary
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Role Overview We are seeking an accomplished and bilingual France Delivery Head to lead end-to-end delivery operations for our Application Services portfolio in France. This is a senior leadership role that bridges technology delivery excellence with strategic client management, driving both revenue growth and long-term customer satisfaction for our key French accounts. |
Key Responsibilities
1. Program & Delivery Management
- Own end-to-end delivery of IT outsourcing engagements across Application Services in France, ensuring adherence to agreed scope, timelines, cost budgets, and quality benchmarks.
- Govern project portfolios through structured program management disciplines — risk management, milestone tracking, escalation resolution, and executive reporting.
- Establish and maintain robust delivery governance frameworks aligned with contractual SLAs/KPIs.
- Drive predictability and consistency in delivery through proactive issue identification and resolution.
2. Business Results & Revenue Growth
- Collaborate with Presales and Bid teams during proposal, RFP, and bid-defence stages to provide delivery insights, effort estimates, and solution validation.
- Review and negotiate contracts and SOWs to ensure delivery commitments are feasible and commercially sound.
- Drive revenue targets through effective account mining — identifying and unlocking upsell and cross-sell opportunities within existing French accounts.
- Support pipeline development by providing on-ground intelligence on client needs and competitive landscape.
3. People Management & Team Development
- Liaise with HR and Talent Acquisition to plan, recruit, and onboard the right talent in alignment with project ramp-up and business growth plans.
- Build and lead a high-performance delivery team — both onshore in France and offshore in India — fostering a culture of accountability, continuous learning, and excellence.
- Mentor and coach team members, identify skill gaps, and define development paths to improve performance and reduce attrition.
- Manage workforce utilisation, retention strategies, and succession planning.
4. Customer Engagement & Satisfaction
- Serve as the primary senior point of contact for French clients, building trusted, long-term executive relationships.
- Drive customer satisfaction (CSAT) scores, referencability, and NPS through proactive engagement and consistent delivery quality.
- Facilitate regular business reviews (QBRs/MBRs) with clients, presenting delivery performance, roadmaps, and strategic recommendations.
- Anticipate client concerns, manage escalations swiftly, and turn challenges into relationship-strengthening opportunities.
5. Process Improvement & Organizational Initiatives
- Champion process improvement initiatives (e.g., Lean, Six Sigma, Agile adoption) across the delivery organisation in France.
- Ensure compliance with organizational quality standards, delivery frameworks, and regulatory requirements applicable to the French market.
- Actively participate in and lead organisational transformation and centre-of-excellence initiatives.
- Drive adoption of best practices, knowledge management, and reusability across engagements.
Key Responsibilities
Scope of Work The France Delivery Head will be accountable for the following outcomes: 01 Meeting and exceeding revenue targets for the France application services portfolio 02 Delivering all engagements per contractual commitments — time, cost, and quality 03 Maintaining deep, strategic customer relationships with key French enterprise accounts 04 Driving measurable customer satisfaction outcomes and positioning accounts for referenceability 05 Business expansion — mining existing accounts for additional revenue streams and supporting new customer acquisition 06 Liaising closely with Account Management and Sales teams to align delivery strategy with growth ambitions 07 Building, scaling, and sustaining a delivery team in France commensurate with business growth Candidate Profile Essential Qualifications & Experience 20+ years of experience in IT services, with a significant portion in Application Services delivery within an outsourcing context. Proven track record in a senior delivery leadership role managing French clients or working within France-based India IT service provider environments. Demonstrated ability to manage P&L accountability, revenue targets, and large, complex multi-million-dollar engagements. Experience working across the full delivery lifecycle — from bid support and contract negotiation through steady-state delivery and account growth. Prior experience managing onshore–offshore hybrid delivery models, ideally with India-based delivery centres. Technical Background Mandatory: Career grounded in a strong technical foundation (software engineering, architecture, or technology consulting). Strong technology acumen across Application Development, Maintenance, Testing, and Modernisation services. Familiarity with current technology paradigms: Cloud (AWS/Azure/GCP), DevOps, Agile/SAFe, Microservices, and Digital Transformation. Ability to engage credibly with client CIOs, CTOs, and technical teams on architecture and solution strategy. Language & Communication French: Fluent — both spoken and written. Ability to lead client discussions, negotiate, and present in French is non-negotiable. English: Proficient — for internal communication with India-based teams, global leadership, and reporting. Exceptional executive communication and presentation skills — able to influence at C-suite level across cultures. Strong interpersonal skills — high EQ, active listener, and capable of navigating complex stakeholder ecosystems. Location & Availability Must be base