Portfolio Delivery Director
India
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Job Description
Portfolio Delivery Director
Chennai, Tamil Nadu

Job Summary

GCC Delivery Lead - Job Description

 

Responsibilities

 

GCC Delivery Leadership

  • Work from the Customer GCC (Global Capability Center) Location
  • Identify areas of growth and Understand Upsell/Cross-sell Service Line offerings from the to the Customer
  • Lead AD/AMS delivery programs from offshore, managing geographically distributed teams across multiple delivery model
  • Key responsibility includes end-to-end delivery of Application Management Services (AMS) and Application Development for the assigned account, ensuring service stability, operational performance, SLA/KPI attainment and customer satisfaction
  • Primary operational interface for the customer from offshore, leading governance, managing escalations, aligning priorities, and driving continuous improvement across the service.
  • Drive service transformation initiatives that improve customer experience, operational efficiency, and long-term delivery sustainability
  • Influence account strategy by identifying service risks, improvement opportunities, and investment priorities that strengthen the operating model
  • Ensure successful execution of mid-to-large scale programs with coordination across offshore and onsite teams.
  • Manage delivery units ranging from /$5M–$15M with team sizes of at least 100+ professionals.
  • Experience in managing support/transformation programs on enterprise applications like SAP/S4HANA, Data/AI Implementation programs
  • Drive and Implement Best-in-class practices in the Customer GCC .
  • Resolve day-to-day delivery impediments with a hands-on, solution-oriented approach.

 

Solutioning and Technology Support

  • Stay updated on digital trends such as SRE, automation, predictive analytics, AI and DevOps.
  • Collaborate with various capability units within the organization for any support/technical interventions

 

People Management

  • Identify and onboard offshore talent and support coaching and mentoring
  • Support career development, mentoring, and servant leadership practices.
  • Facilitate integration of offshore teams with onsite and customer teams meetups, upskilling, and cross-skilling initiatives.

 

Operational and Financial Management

  • Track/reporting of operational parameters - Revenue, margin, utilization etc., for assigned programs/accounts
  • Manage offshore delivery operations and coordinate with internal stakeholders and onsite teams for reporting.

 

 

Qualifications

Required

  • 18+ years of experience in IT delivery roles, with a focus on offshore program management.
  • Strong communication and coordination skills for managing offshore-onsite interactions.
  • Experience managing offshore delivery units of /$5M–$15M with 100+ team members.
  • Practical experience in resolving offshore delivery impediments
  • Experience managing support transformation programs on enterprise applications - SAP/S4HANA
  • Awareness of digital transformation trends such as SRE, automation testing, AI, and predictive analytics.

Key Responsibilities

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Skill Requirements

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Other Requirements

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Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 227,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending March 2026 totaled $14.7 billion.