Portfolio Delivery Head (DPO)
India
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Job Description
Portfolio Delivery Head (DPO)
Gurugram, Haryana

Job Summary

  • 15+ years domain knowledge in Hi Tech Industry
  • BPO/GBS service industry experience
  • 10+ years in Transformation and Quality role

Key Responsibilities

  • Lead Quality Assurance and Process Excellence function, ensuring compliance with global regulatory standards
  • Develop a robust Quality Control Framework and ensure implementation, adherence and effectiveness of audits conducted
  • Institutionalize strong Governance Structure and operational mechanisms to embed quality and innovation as part of the BAU deliverables and ensure seamless operations
  • De-Risk operations through deployment of Risk Control & Best Practice framework, best in class Digital solutions
  • Ensure Quality sampling methodology is effective and Quality checks as per defined framework ensuring feedback and consequence management is in place
  • Optimize resource capacity, inter agent variation within Delivery and QA
  • Own and deliver on committed efficiency improvement in engagement through CI
  • Independently lead high impact projects to deliver prioritized business outcome and value delivered
  • Identify Digital led transformation opportunities and bring best practices from existing relationships
  • Institute a reporting mechanism and strong governance for measurement and reporting
  • Anticipate and highlight challenges for resolution to avoid disruption to operations and client business
  • Client satisfaction/ dissatisfaction measurement & analysis through independent surveys.

Mentor and build LSS DNA in the operations environment

Skill Requirements

 

  • Experience in Building Quality Frameworks independently within Hi Tech function preferably or OTC and smooth implementation and adherence
  • Knowledge of Quality Monitoring process and system
  • Relevant experience in Lean and Digital Transformation, knowledgeable about tools and platforms used in Hi Tech engagements in mid-size to large Global clients
  • Hands on experience on process diagnostic study, VSM, lean techniques, brainstorm solutions
  • Good analytical skills to drive meaningful conversations using insights from data
  • Knowledge and hands on deployment experience in Agentic AI, GEN AI solutions is a must
  • Hands on presentations for senior leadership, advanced MS-Office (excel etc.)
  • Preferred BB certification in Lean Six Sigma from Recognized Institutions
  • Strong Communication and storytelling skills, should have experience in managing senior stakeholders (External & Internal) and be able to influence decisions
  • Should have prior Team management experience

 

 

Other Requirements
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Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 226,300 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending December 2025 totaled $14.5 billion.
23 Benefits At HCLTech, we believe in empowering our employees with comprehensive benefits that support their professional growth and enhance their well-being. When you sign up for a career with us, you gain access to: https://rmkcdn.successfactors.com/147eb21f/a701dca9-f32d-4fc9-9447-6.svg Industry-benchmarked compensation https://rmkcdn.successfactors.com/147eb21f/b0c54381-ddcc-4a33-9b35-9.svg Best-in-class healthcare benefits https://rmkcdn.successfactors.com/147eb21f/b73027be-7aae-4d36-a090-4.svg Personal time off https://rmkcdn.successfactors.com/147eb21f/d5b4fdfd-2e99-4e26-9878-9.svg Maternity and paternity benefits https://rmkcdn.successfactors.com/147eb21f/3d42b0fc-4652-435a-9ece-c.svg Access to skills / higher education programs/resources https://rmkcdn.successfactors.com/147eb21f/aeddeaf2-9e25-4584-ad11-d.svg Discounts on products and services via Benefit Box https://rmkcdn.successfactors.com/147eb21f/a9609a3b-2700-4b3c-9d90-a.svg Participate in CSR programs and live life with a purpose https://rmkcdn.successfactors.com/147eb21f/c6e33851-710f-4634-bd69-f.svg Opportunities to grow and advance your career Note: The benefits listed above vary depending on the nature of your employment and the country where you work. Some benefits may be available in some countries but not in all.