Job Summary

Job Summary

Seeking an experienced AMS (Application Management Services) Program Director to lead strategic AMS engagements and large-scale digital transformation programs across the Oil & Gas, Utilities, Energy, and Grid Modernization sectors. The ideal candidate will have a proven track record of managing multi-million-dollar accounts, leading complex proposal responses, driving business growth, and delivering operational excellence through AI led application support and transformation initiatives.

This role requires a blend of domain expertise, client engagement, delivery leadership, solutioning, and pursuit management skills to successfully manage AMS portfolios and contribute to business development activities.

Key Responsibilities

Key Responsibilities

Program & Delivery Management

• Lead end-to-end AMS programs for global clients in Oil & Gas, Utilities, Energy, and Grid Transformation domains.
• Manage large distributed delivery teams across onsite, offshore, and nearshore locations.
• Ensure SLA/KPI adherence, operational excellence, incident management, problem management, and continuous service improvement.
• Drive application modernization, cloud transformation, automation, and optimization initiatives.
• Govern program financials including revenue, margin, forecasting, budgeting, and profitability.

Proposal & Pursuit Management

• Lead and manage end-to-end proposal responses for large AMS and transformation opportunities valued at multi-million dollars.
• Collaborate with sales, solution architects, domain SMEs, delivery teams, and leadership during RFP, RFI, and RFQ responses.
• Develop winning strategies, value propositions, pricing models, transition approaches, and delivery governance frameworks.
• Participate in client presentations, solution defense sessions, and executive-level discussions.
• Drive competitive positioning and differentiation for strategic pursuits.

Client Relationship Management

• Act as a trusted advisor for customer stakeholders and executive sponsors.
• Build and grow strategic client relationships to identify upsell and cross-sell opportunities.
• Conduct Quarterly Business Reviews (QBRs), operational reviews, and steering committee meetings.
• Manage customer expectations and ensure high customer satisfaction.

Transformation & Innovation

• Drive AMS transformation through AI, Automation, DevOps, AIOps, Cloud, and Service Management best practices.
• Identify opportunities for operational efficiency, cost optimization, and business value realization.
• Lead continuous improvement initiatives and innovation programs.

Financial & Commercial Management

• Own portfolio revenue, margins, resource utilization, and forecasting.
• Support contract renewals, scope expansion, change requests, and commercial negotiations.
• Monitor program risks, dependencies, and mitigation plans.

Required Qualifications

• Bachelor's degree in Engineering, Computer Science, Information Technology, or related discipline.
• 20+ years of experience in IT Services, Application Management, and Program Management.
• Proven experience managing AMS engagements and application support portfolios.
• Demonstrated success in leading proposal responses and pursuits valued from $5M to $100M+.
• Strong understanding of ITIL-based service management practices.
• Experience managing large global teams and multi-vendor environments.
• Excellent stakeholder and executive communication skills.

Skill Requirements

Domain Expertise

Experience in one or more of the following industries:

Oil & Gas

• Upstream, Midstream, and Downstream operations
• Refining, Trading, Supply & Distribution
• Asset Performance Management

Utilities & Energy

• Generation, Transmission, and Distribution
• Smart Grid initiatives
• Meter-to-Cash processes
• Customer Information Systems (CIS)

Grid Transformation

• Grid modernization programs
• Renewable energy integration
• Advanced Distribution Management Systems (ADMS)
• Distributed Energy Resources (DER)
• Grid Analytics and Digital Utility Platforms

Manufacturing

• Industrial Products
• Industrial Process Automation
• Building Systems and Technologies
• Heavy Equipment

Preferred Skills

• ITIL v4 Foundation/Managing Professional Certification
• PMP, PgMP, Prince2, or equivalent Program Management certification
• Experience with Cloud platforms (Azure, AWS, GCP)
• Knowledge of SAP IS-U, SAP S/4HANA Utilities, Oracle Utilities, Maximo, ServiceNow, GIS, SCADA, OMS, ADMS, and EAM solutions
• Exposure to AI-driven operations (AIOps), automation, and digital transformation initiatives

Key Competencies

• Strategic Leadership
• Proposal and Bid Management
• Executive Stakeholder Management
• Financial Acumen
• Delivery Governance
• Risk and Dependency Management
• Customer Centricity
• Negotiation and Influencing Skills
• Team Leadership and Mentoring
• Digital Transformation Leadership

Other Requirements

Success Metrics

• Revenue Growth and Margin Improvement
• Win Rate on Strategic Pursuits
• Customer Satisfaction (CSAT)
• SLA and KPI Achievement
• Transformation Benefits Realization
• Portfolio Expansion and Renewals