Job Summary

Hiring Alert | L1 Customer Service Representative | HCLTech | NagpurWe are looking for dynamic and customer-focused L1 Analysts to join our team in Nagpur! If you are passionate about IT support and resolving customer issues, this is a great opportunity to kick-start or grow your career.Role: Customer Service Representative
Location: Nagpur
Shift: 24x7 Rotational
Week Offs: 2 Rotational Offs
Experience: FreshersWhat You’ll Do:Handle customer queries via calls, emails, and ticketsPerform initial troubleshooting & issue resolutionLog and manage incidents using ticketing tools (ServiceNow preferred)Ensure timely updates, follow-ups, and proper documentationEscalate complex issues to higher support levelsDeliver high customer satisfactionWhat We’re Looking For:Graduate (any stream)Strong communication skillsBasic IT troubleshooting knowledgeWillingness to work in rotational shifts

Key Responsibilities

1. Improving Skill Level Through Self Development / Nominating Training Programs Skill Reverification Tests
2. Meet The Defined Quality Scores And Process Improvement
3. The Individual Should Be Able To Work Effectively In A Team Whilst Enthusing Others To Do The Same For Achievement Of Common Goals Of The Team
4. To Consistently Meet Or Exceed Csat Parameters As Defined For The Process.

Skill Requirements

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Other Requirements

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