Job Summary

Purpose of the position

• Assist the flawless execution of order fulfillment process
• Timely capturing and commiting all customer fuel orders
• Help execute business scenarios & manage operational tasks in the Order Entry process

Meet demand based on available resources of Products and Trucks

Key Responsibilities

Responsibilities

• Respond timely to all customers calls /inquires and create orders into SAP .

• Investigate and report Runouts & delivery exceptions cases
• Develop and monitor pickup deliveries via daily planning list.
• Contribute to team objectives ( Call center answered calls ,Runouts,delivry exceptions ,Drop size )
• Where applicable ensure assigned activities and service requests are acted upon in a timely manner. Notify Supervisor of aging activities and service requests
• Support stable day to day operation and propose efficient solutions for team
• Ensure compliance with established controls operating guidelines
• Carry out all the above responsibilities with a high degree of integrity and ethics

Skill Requirements

Skills & Competencies Required

• Effectively works in Teams, Team player
• Strong communication skills, both written and verbal
• Demonstrate good knowledge of necessary IT tools where required
• Good problem solving and analytical skills
• Customer focus mindset

Good interpersonal skills

Other Requirements