Process Associate
India
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Job Description
Process Associate
Noida, Uttar Pradesh

Job Summary

 

HCL Job Level

E0.1

Function/Domain

Accounts Payable / Procure to Pay function

Role Location

Noida

Positions

Process Associate

Experience

0 - 1 years

 

Job Profile
  • Be responsible for Amazon connect calls, Troubleshooting, Customer queries
  • Strict adherence to Activities TAT, Accuracy, KPIs and other SLAs

Required Profile/ Experience
  • Excellent communication skills (written & verbal)
  • Problem-solving and customer service mindset
  • Ability to handle high-volume transactions and queries

Education Requirement
  • Accounting Graduate

Shift
  • US shift

 

Key Responsibilities

1. Respond To Customer Queries And Issues Through Email Or Chat, Ensuring Prompt And Effective Resolution.
2. Accurately Enter, Update, And Manage Data In Various Systems And Databases.
3. Troubleshooting Problems, Providing Solutions, And Escalating Issues To Higher Levels Of Support When Necessary
4. Monitor And Ensure The Quality And High Accuracy Of Processed Data And Customer Interactions.
5. Identify Inefficiencies And Suggest Improvements To Enhance Operational Workflows.

Skill Requirements

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Other Requirements

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Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 227,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending March 2026 totaled $14.7 billion.