Job Summary

Global Business Practices Order Management/ Deal Strategy Support- Specialist Requirements Critical Skills

● Order Management Agents are responsible for processing simple to complex orders, and handling inquiries from the client with high accuracy and efficiency. ● Use deductive reasoning to make sound business decisions. ● Follow best practices and work cross-functionally with multiple teams to complete the above tasks and other daily job functions

Key Responsibilities

1. Respond To Customer Queries And Issues Through Email Or Chat, Ensuring Prompt And Effective Resolution.
2. Accurately Enter, Update, And Manage Data In Various Systems And Databases.
3. Troubleshooting Problems, Providing Solutions, And Escalating Issues To Higher Levels Of Support When Necessary
4. Monitor And Ensure The Quality And High Accuracy Of Processed Data And Customer Interactions.
5. Identify Inefficiencies And Suggest Improvements To Enhance Operational Workflows.

Skill Requirements

. ● Graduate of any 3/4 year degree; ● Preferred knowledge in Order Management and Salesforce/Oracle ● Excellent communication skills - oral and written ● Strong Decision making and Analytical Skills ● Solid Communication Skills for both oral and written ● “Googley” Mindset (Out of the box thinking) ● Researching Capabilities ● Ensure compliance to all company and business policies and administer all open sales orders and ensure appropriate order flow. ● Monitor and evaluate all order issues and resolve in discrepancies in production metrics and ensure a high level of accuracy ● Process oriented and excels at attention to detail ● Management of the communication with the sales department and other stakeholders ● Can work with minimal supervision 

Other Requirements

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