Process Associate
Sri Lanka
Job Description
Process Associate
Colombo, Western
Job Summary
Customer Service Representatives serve as the primary point of contact for customers, providing support and resolving inquiries through phone, email, chat, or other communication channels. They assist customers with product and service information, troubleshoot issues, process requests, and ensure a positive customer experience. The role requires strong communication skills, problem-solving abilities, empathy, and a commitment to delivering high-quality service while meeting organizational performance goals.
Key Responsibilities
Respond to customer inquiries and resolve issues promptly and professionally.Provide accurate information regarding products, services, policies, and procedures.Handle customer complaints and escalate complex issues when necessary.
Skill Requirements
Excellent verbal and written communication skills.Strong customer service orientation and interpersonal skills.
Other Requirements
Information at a Glance