Process Associate
Sri Lanka
Job Description
Process Associate
Colombo, Western
Job Summary
Customer Service Representatives are responsible for delivering exceptional support to customers by addressing inquiries, resolving issues, and providing accurate information about products and services. They interact with customers through phone, email, chat, or other communication channels while ensuring a positive customer experience.
Key Responsibilities
Key responsibilities include handling customer requests, troubleshooting concerns, maintaining records of interactions, meeting performance metrics, and collaborating with internal teams to resolve complex issues. Strong communication, problem-solving, and interpersonal skills are essential to ensure customer satisfaction and build long-term customer relationships.
Skill Requirements
Other Requirements
Information at a Glance