Process Associate
Egypt
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Job Description
Process Associate
Others, Cairo

Job Summary

  • Ensures the flawless execution of all Fuel orders to Customers as per Company policies and guidelines.
  • Ensures well controlled and Safe operations.
  • Practices and promotes safety, controls integrity, customer care, efficiency and continuous improvement

Key Metrics

  • Order Fulfillment Status
  • Timely and accurate Execution of Deliveries
  • Accurate, Timely and Complete Documentation
  • Truck Performnace
  • Sales Volume
  • Error Correction Cases
  • Truck Overweight Cases
  • Shipment Status
  • Customer Complaints

 

Key Interfaces

  • Customers
  • Drivers
  • Hauliers
  • CS Planners
  • CS Order takers
  • Terminal Shift Supervisors
  • Terminal Fleet Engineer

Key Responsibilities

  • Administrates the physical loading of products and delivery activities performed by hauliers & COT Trucks.
  • Handles real time operational problems with clear communication to all the involved parties.
  • Performs the required checks before loading shipments to avoid Truck Overweight cases.
  • Handles exceptional cases of Returned deliveries and LOV’s as per process.
  • Timely reports cases that requires error correction and ensures appropriate documentation.
  • Reviews and Executes the Delivery Plan for Delivered Customers and Planning List for Pickup Customers, ensuring timely delivery and accurate Stocks.
  • Handles and timely report Operation issues of Product Shortages, Truck Availability, and Terminal Problems.
  • Handles Service from/to Others timely and accuretly.
  • Generates and administers truck load confirmations, delivery confirmations and delivery documents.
  • Ensures Plan feedback is sent accurately and timely with proper documentation of all exceptions.
  • Ensures proper documentation of all delivery tickets with required Driver and Customer confirmations.
  • Answers inbound calls in a timely and professional manner from ( 06:00PM D to 09:00AM D+1)

Skill Requirements

Skills & Competencies Required

  • Minimum of 1 – 3 Years of Work Experience
  • Experience in Terminal Operations is an advantage
  • Excellent organisational skills
  • PC literate
  • Strong analytical skills
  • Strong customer mindset
  • Problem solving abilities
  • Knowledge of SAP is an advantage
  • University Degree
  • Ability to work under pressure & as part of a team.

Good time management and prioritization skills

Other Requirements
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Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 230,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending September 2026 totaled $14.8 billion.