Job Summary

The primary purpose of this role is to efficiently resolve customer queries via email or chat, manage data accuracy, monitor quality, and identify process improvements.

Key Responsibilities

1. Respond To Customer Queries And Issues Through Email Or Chat, Ensuring Prompt And Effective Resolution.
2. Accurately Enter, Update, And Manage Data In Various Systems And Databases.
3. Troubleshooting Problems, Providing Solutions, And Escalating Issues To Higher Levels Of Support When Necessary
4. Monitor And Ensure The Quality And High Accuracy Of Processed Data And Customer Interactions.
5. Identify Inefficiencies And Suggest Improvements To Enhance Operational Workflows.

Skill Requirements

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Other Requirements

High levels of accuracy in transaction processing                            

Ability to accurately comprehend the customer request while processing the account                                     

Career in International Banking Process                                 

Understand and participate in Performance for Growth ensuring stretching personal objectives, a personal development plan and regular self and team feedback

Comply with the Training and Competency requirements and complete required training in a timely manner

Actively contribute to a culture that achieves the business goals, delights customers and keeps consumer advocacy at the heart of everything we do

Ensure that good client / consumer outcomes are at the centre of all operational activity and decision making                                        

Deliver great clients and consumers service and seek to exceed client / consumer expectations.                                  

Adhere to all regulatory requirements within role responsibility and escalate issues quickly.                            

Pro-actively identify risks and make recommendation to mitigate these                              

Understand and adhere to specific regulatory obligations and company policies and procedures