Process Associate
Sri Lanka
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Job Description
Process Associate
Colombo, Western

Job Summary

An associate is a mid-level professional responsible for a variety of tasks within an organization.

Key Responsibilities

  1. Responsible for generating customer Invoices,
  2. Reconcile Customer Accounts To Ensure That All Payments Are Correctly Applied And Any Discrepancies Are Resolved Promptly
    3. Responsible For Maintaining Accurate Records Of All Cash Application Transactions. This Includes Updating Customer Accounts, Generating Reports On Cash Application Activities, And Ensuring That All Records Are Up-To-Date And Accurate
    4. Responsible For Providing Excellent Customer Service By Addressing Any Cash Application-Related Inquiries Or Concerns From Customers
    5. Work Closely With Other Departments, Such As Accounts Receivable And Customer Service, To Resolve Any Issues Related To Cash Application

Skill Requirements

. Strong Written And Verbal Communication Skills
3. Customer Service Orientation And Service Mindset
4. Ability To Analyze Operational Workflows And Suggest Improvements
5. Familiarity With Data Management Across Multiple Systems And Databases

Other Requirements
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Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 223,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending June 2026 totaled $14.8 billion.