Job Summary
Admin
Key Responsibilities
-
Troubleshoot issues related to Billing which includes, account creation and setup, payment profile management, Invoice reconciliation etc.
-
Troubleshoot requests on billing & payments issues
-
Provide technical troubleshooting support on email in English
-
Ensure that all requests from the clients are addressed and prioritized in timely manner to reach the SLA’s
-
Flexible working in night & rotational shifts based on the business requirement
Skill Requirements
Skill requirement
Technical :
-
Good understanding of web concepts and basic coding knowledge (development domains)
-
Online marketing capabilities
-
Using tools for debugging
Communication
-
Proficient in English writing and speaking skills
-
Previous experience in E-mail and Chat support
Customer Service
-
Customer oriented, self motivated
-
Ability to handle revenue impacting situations
-
Ability to work with individuals, companies and large clients
Other Requirements
-
Preferred experience in ad serving platforms (DFA, Sizmek, Ad Tech, Adobe, Zedo, Omniture, etc)
-
Previous experience in tech-support or tools/applications development domains will be an advantage
-
Basic understanding on how ads serve on the website
-
Experience in Digital Marketing and Campaign Management is an advantage but not a must have
-
Individuals having their own AdSense/DFP Accounts
-
Interact with clients to execute campaigns, help in campaign performance inquiries, reporting, forecasting etc.