Process Associate
India
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Job Description
Process Associate
Hyderabad, Telangana

Job Summary

Troubleshoot cases related to Bad ads 

 

Key Responsibilities

Responsibilities: 

  • Review and Block unwanted ads & creatives as per the SOP 

  • Ensure that all requests from the clients are addressed and prioritized in timely manner to reach the SLA’s  

  • Investigate and follow-up appropriately, or make judgments and escalate when necessary 

  • Should have the ability to grasp new concepts quickly along with following the right workflows 

  • Should be flexible to work 24*7 (in any shift based on the business requirements) 

 

Skill Requirements

Skill requirement 

  • Strong analytical skills 

  • Good understanding of web concepts 

  • Basic understanding on how ads are served on a website 

  • Good attention to detail and accuracy and work based on deadlines 

 

Communication 

  • Excellent written and speaking skills 

  • Proficient in English writing and speaking skills 

  • Follow communication procedures, guidelines and policies 

 

Customer Service 

  • Customer oriented, self motivated 

  • Should display skills such as empathy, ownership, sincerity when dealing with Customer requirements 

  • Ability to work with individuals, companies and large clients 

  • Should be willing to do rotational shifts 

 

Other Requirements

Nice to have: 

 

  • Knowledge of digital advertising  

  • Basic Knowledge on of HTML and CSS 

 
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Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 223,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending June 2026 totaled $14.8 billion.