Job Summary

Process Associate – MBO Operations (NOA / Payments / Escrow)

Role Purpose

Responsible for executing day-to-day operational activities in NOA, Payments, and Escrow processes while ensuring accuracy, productivity, SLA adherence, and compliance with established procedures

Key Responsibilities

NOA

• Review contracts and supporting documents.
• Validate checklists and audit requirements.
• Process owner modifications and contract updates.
• Update systems and workflow tools accurately.
• Escalate exceptions and missing documentation.

Payments

• Process ACH, lockbox, unapplied payments, and manual payment activities.
• Research payment discrepancies and exceptions.
• Perform data entry and transaction validation.
• Ensure payment posting within agreed timelines.

Escrow

• Process escrow requests, refunds, balance due activities, and account updates.
• Validate supporting documents before processing.
• Maintain accurate records and audit trails.

Operational Responsibilities

• Achieve daily productivity and quality targets.
• Follow SOPs and compliance requirements.
• Maintain process documentation.
• Participate in training and knowledge-sharing sessions.
• Support continuous improvement initiatives.

Required Skills

• Good analytical and documentation skills.
• Understanding of financial operations.
• MS Excel proficiency.
• Strong attention to detail.
• Effective written and verbal communication.

Skill Requirements

• 0 to 2 years experience in BFSI, Mortgage, Loan Servicing, Payments, or Transaction Processing.

Key KPIs

• Productivity
• Quality Accuracy
• SLA Adherence
• Attendance & Compliance
• Error Reduction

Other Requirements