Process Manager - Customer Care
India
Job Description
Process Manager - Customer Care

Job Summary

The Circuit Designer – Transport Backbone Network is responsible for designing, optimizing, and provisioning high-capacity transport networks for telecom enterprises. This role focuses on fiber-optic transmission, DWDM/OTN, MPLS, and Ethernet-based backbone networks, ensuring high availability, scalability, and resilience. The designer collaborates with network architects & operations to plan and implement end-to-end transport solutions.

Key Responsibilities

  • Design and plan transport backbone networks using DWDM, OTN, SDH/SONET, and IP/MPLS technologies.
  • Develop circuit layouts, network schematics, and path protection strategies to ensure network redundancy and fault tolerance.
  • Design long-haul, metro, and access transport networks supporting enterprise and carrier-grade services.
  • Work with fiber-optic network planning tools to optimize link budgets, latency, and capacity planning.
  • Engineer and provision fiber-optic circuits, leased lines, and backbone links based on capacity requirements.
  • Implement Ethernet, MPLS, and optical transport services to support enterprise and wholesale customers.

Skill Requirements

  • Expertise in fiber-optic transport technologies (DWDM, OTN, SDH/SONET, MPLS-TP).
  • Strong understanding of IP/MPLS, Carrier Ethernet, VPNs, and QoS.
  • Experience with fiber path design, link budget analysis, and optical power calculations.
  • Hands-on knowledge of network management systems (NMS), EMS, and OSS tools.
  • Strong problem-solving and analytical skills in circuit and network design.

 

 

Education: Bachelor’s degree in Telecommunications, Information Technology, or a related field.

Experience: 3-7 years of experience in transport backbone or fixed-line circuit design roles.

 

Other Requirements

 

Education: Bachelor’s degree in Telecommunications, Information Technology, or a related field.

Experience: 3-7 years of experience in transport backbone or fixed-line circuit design roles.

 

Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 226,300 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending December 2025 totaled $14.5 billion.

23 Benefits At HCLTech, we believe in empowering our employees with comprehensive benefits that support their professional growth and enhance their well-being. When you sign up for a career with us, you gain access to: https://rmkcdn.successfactors.com/147eb21f/a701dca9-f32d-4fc9-9447-6.svg Industry-benchmarked compensation https://rmkcdn.successfactors.com/147eb21f/b0c54381-ddcc-4a33-9b35-9.svg Best-in-class healthcare benefits https://rmkcdn.successfactors.com/147eb21f/b73027be-7aae-4d36-a090-4.svg Personal time off https://rmkcdn.successfactors.com/147eb21f/d5b4fdfd-2e99-4e26-9878-9.svg Maternity and paternity benefits https://rmkcdn.successfactors.com/147eb21f/3d42b0fc-4652-435a-9ece-c.svg Access to skills / higher education programs/resources https://rmkcdn.successfactors.com/147eb21f/aeddeaf2-9e25-4584-ad11-d.svg Discounts on products and services via Benefit Box https://rmkcdn.successfactors.com/147eb21f/a9609a3b-2700-4b3c-9d90-a.svg Participate in CSR programs and live life with a purpose https://rmkcdn.successfactors.com/147eb21f/c6e33851-710f-4634-bd69-f.svg Opportunities to grow and advance your career Note: The benefits listed above vary depending on the nature of your employment and the country where you work. Some benefits may be available in some countries but not in all.