Process Manager
India
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Job Description
Process Manager
Lucknow, Uttar Pradesh

Job Summary

SAP Basis & SAP HANA – L2 Support\\\\r\\\\nKey Responsibilities:\\\\r\\\\nProvide L2 support for SAP Basis and SAP HANA environments.\\\\r\\\\nPerform SAP system monitoring, health checks, troubleshooting, and incident resolution.\\\\r\\\\nHandle user administration, transports, background jobs, spool, and system performance issues.\\\\r\\\\nMonitor and administer HANA databases, including backups, alerts, disk utilization, and performance.\\\\r\\\\nSupport system refreshes, client copies, patching, upgrades, and kernel updates.\\\\r\\\\nTroubleshoot SAP application and database connectivity issues.\\\\r\\\\nWork on incidents/service requests within defined SLAs and coordinate with L3/vendor teams for complex issues.\\\\r\\\\nMaintain operational documentation and follow change and incident management processes.\\\\r\\\\nRequired Skills: SAP Basis Administration, SAP HANA Administration, Linux/Unix basics, SAP Solution Manager/monitoring tools, Incident & Change Management.\\\\r\\\\nExperience: Typically 3–6 years of relevant SAP Basis/HANA support experience, with hands-on production support exposure.

Key Responsibilities

SAP Basis & SAP HANA – L2 Support\\\\r\\\\nKey Responsibilities:\\\\r\\\\nProvide L2 support for SAP Basis and SAP HANA environments.\\\\r\\\\nPerform SAP system monitoring, health checks, troubleshooting, and incident resolution.\\\\r\\\\nHandle user administration, transports, background jobs, spool, and system performance issues.\\\\r\\\\nMonitor and administer HANA databases, including backups, alerts, disk utilization, and performance.\\\\r\\\\nSupport system refreshes, client copies, patching, upgrades, and kernel updates.\\\\r\\\\nTroubleshoot SAP application and database connectivity issues.\\\\r\\\\nWork on incidents/service requests within defined SLAs and coordinate with L3/vendor teams for complex issues.\\\\r\\\\nMaintain operational documentation and follow change and incident management processes.\\\\r\\\\nRequired Skills: SAP Basis Administration, SAP HANA Administration, Linux/Unix basics, SAP Solution Manager/monitoring tools, Incident & Change Management.\\\\r\\\\nExperience: Typically 3–6 years of relevant SAP Basis/HANA support experience, with hands-on production support exposure.

Skill Requirements

AP Basis & SAP HANA – L2 Support Key Responsibilities: Provide L2 support for SAP Basis and SAP HANA environments. Perform SAP system monitoring, health checks, troubleshooting, and incident resolution. Handle user administration, transports, background jobs, spool, and system performance issues. Monitor and administer HANA databases, including backups, alerts, disk utilization, and performance. Support system refreshes, client copies, patching, upgrades, and kernel updates. Troubleshoot SAP application and database connectivity issues. Work on incidents/service requests within defined SLAs and coordinate with L3/vendor teams for complex issues. Maintain operational documentation and follow change and incident management processes. Required Skills: SAP Basis Administration, SAP HANA Administration, Linux/Unix basics, SAP Solution Manager/monitoring tools, Incident & Change Management. Experience: Typically 3–6 years of relevant SAP Basis/HANA support experience, with hands-on production support

Other Requirements

SAP Basis & SAP HANA – L2 Support Key Responsibilities: Provide L2 support for SAP Basis and SAP HANA environments. Perform SAP system monitoring, health checks, troubleshooting, and incident resolution. Handle user administration, transports, background jobs, spool, and system performance issues. Monitor and administer HANA databases, including backups, alerts, disk utilization, and performance. Support system refreshes, client copies, patching, upgrades, and kernel updates. Troubleshoot SAP application and database connectivity issues. Work on incidents/service requests within defined SLAs and coordinate with L3/vendor teams for complex issues. Maintain operational documentation and follow change and incident management processes. Required Skills: SAP Basis Administration, SAP HANA Administration, Linux/Unix basics, SAP Solution Manager/monitoring tools, Incident & Change Management. Experience: Typically 3–6 years of relevant SAP Basis/HANA support experience, with hands-on production support
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Information at a Glance

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At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 223,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending June 2026 totaled $14.8 billion.