Product Specialist
United Kingdom
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Job Description
Product Specialist
City Of London, England

Job Summary

Domain Specialist (Corporate Banking & Onboarding)

Location: London, United Kingdom (Onsite)
Client: ClearBank

Role Overview

We are seeking a Domain Specialist with deep Corporate Banking and Customer Onboarding expertise to support Salesforce-driven transformation initiatives.

The role will act as the functional authority for onboarding, KYC/AML, compliance workflows, customer lifecycle management, and operational servicing processes while working alongside business and technology teams.

Key Responsibilities

Key Responsibilities

Banking Domain Leadership

Provide subject matter expertise across:

  • Corporate Customer Onboarding
  • KYC & AML Processes
  • Risk & Compliance Workflows
  • Customer Due Diligence (CDD)
  • Enhanced Due Diligence (EDD)
  • Customer Servicing Operations
  • Fraud & Financial Crime Processes

Business Solution Design

  • Translate business requirements into Salesforce-enabled solutions.
  • Validate process designs and operating models.
  • Support definition of target-state customer journeys.

Salesforce Functional Advisory

  • Guide configuration and design decisions within Salesforce.
  • Ensure alignment of CRM processes to banking operations.
  • Review user stories, acceptance criteria, and process designs.

Regulatory & Compliance Alignment

Support solutions aligned with:

  • FCA Regulations
  • Consumer Duty
  • UK GDPR
  • AML Regulations
  • Operational Resilience requirements

Stakeholder Engagement

Work closely with:

  • Operations Teams
  • Compliance Teams
  • Financial Crime Teams
  • Product Owners
  • Business Analysts
  • Salesforce Architects & Developers

Skill Requirements

Required Experience

  • 10+ years of Banking or Financial Services experience.
  • Subject Matter Expert in one or more areas:
    • Corporate Banking
    • Customer Onboarding
    • Financial Crime
    • KYC/AML
    • Customer Servicing
  • Experience working on CRM or Salesforce transformation programmes.

Preferred Skills

  • Salesforce Financial Services Cloud (FSC)
  • Salesforce Service Cloud
  • Digital Banking Channels
  • Payments & Transaction Banking
  • Process Design & Optimisation
  • Agile Delivery

Other Requirements
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Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 223,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending June 2026 totaled $14.8 billion.