Program Manager (DFS)
India
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Job Description
Program Manager (DFS)
Chennai, Tamil Nadu

Job Summary

Minimum 5 years in project management experience with IT Infrastructure Services, Cloud, Data Center, End User Computing (EUC), Service Desk, and IT Service Management experience.
Certifications (Mandatory)
•    PMP (Project Management Professional) – PMI
•    Certified Scrum Master (CSM)
Preferred Certifications
•    ITIL Foundation / ITIL Intermediate
•    Microsoft Azure Administrator / Architect
•    AWS Solutions Architect
•    PRINCE2 Practitioner (Optional)

Key Responsibilities

Transition Management

  • Ensure successful migration from transition phase to steady-state operations of.
    • Infrastructure and Cloud Transition.
    • Service Desk & End User Computing (EUC)
    • ITSM & Process Management
    • Stakeholder & Customer Management
    • Risk & Compliance Management

 

Required Skills & Qualifications

Project & Program Management

  • Strong expertise in project and program management methodologies.
  • Experience managing large-scale infrastructure and workplace transitions.
  • Proficiency in project planning, reporting, budgeting, and governance.
  • Strong understanding of project management delivery models.

Technical Knowledge

  • Data Center Operations
  • Server, Storage, Backup Technologies
  • Cloud Platforms (Azure, AWS, GCP)
  • Hybrid Infrastructure Environments
  • Service Desk Setup and Operational Frameworks
  • End User Computing (EUC) Services
  • Network Infrastructure Fundamentals
  • IT Infrastructure Support Models

ITSM Knowledge

Leadership & Communication

  • Excellent stakeholder management skills.
  • Strong presentation and executive communication abilities.
  • Proven people leadership and cross-functional team management experience.

Ability to work in global and matrix environments.

Skill Requirements

Desired Experience

  • Experience leading transitions valued at multi-million-dollar managed services engagements.
  • Successful delivery of Data Center, Cloud, Workplace, and Service Desk transitions.
  • Experience working with global customers across multiple geographies.
  • Exposure to transformation and modernization programs.
  • Experience in ServiceNow and enterprise ITSM platforms

Other Requirements

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Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 223,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending June 2026 totaled $14.8 billion.