Program Manager
Australia
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Job Description
Program Manager
Canberra, Australian Capital Territory

Job Summary

Delivery Management

  • End-to-end delivery oversight across multiple workstreams within the Domino Squad
  • Own squad-level delivery timelines, dashboards, and Confluence documentation
  • Coordinate resource allocation with delivery partners – managing FTE allocation, performance, and onboarding
  • Drive Go-Live planning and war room coordination for production cutovers

Agile Ceremonies & Sprint Operations

  • Serve as Scrum Master for the Domino Squad (team of 18)
  • Facilitate sprint planning, backlog grooming, daily stand-ups, retrospectives, and sprint reviews
  • Manage the Jira board and backlog prioritisation in collaboration with the Technical Lead
  • Track sprint velocity, burndown, and quality metrics

Stakeholder Management

  • Build and maintain relationships with cross-functional stakeholders across AWS, delivery partners, and the customer (Allianz)
  • Interface with the customer's programme leadership, technical leads, and business SMEs
  • Collaborate with other Squad EMs, programme governance leads, and the Program Director

Reporting & Governance

  • Produce weekly status reports (PPTX) and programme-level updates
  • Update tracking tools and programme dashboards (Francessa)
  • Attend and contribute to Scrum of Scrums (SoS), Squad Lead check-ins, and EM weekly connects
  • Present progress and risks to programme governance forums

Risk, Issue & Escalation Management

  • Proactively identify risks and issues; document and track through to resolution
  • Own the RAID log for the Domino Squad
  • Escalate critical blockers to programme leadership with clear impact and mitigation options
  • Coordinate incident management as required

Go-Live & Cutover Coordination

  • Plan and execute production cutover events in coordination with technical leads and the customer
  • Manage change freeze windows and sequencing across workstreams
  • Coordinate UAT, PIV, and hypercare activities with the broader programme testing team

Key Responsibilities

1. To ensure value creation in the engagement
2. To manage key Program Partners / Stakeholders interests for smooth integration and implementation of the program and achievement of its objectives.
3. To manage engagement profitability by managing various variables
4. To proactively engage with the client to understand the business engagements
5. To lead| manage| develop and engage the team
6. To proactively identify and mitigate risks & issues (including escalations) for delivery of the program

Skill Requirements

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Other Requirements

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Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 226,300 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending December 2025 totaled $14.5 billion.
23 Benefits At HCLTech, we believe in empowering our employees with comprehensive benefits that support their professional growth and enhance their well-being. When you sign up for a career with us, you gain access to: https://rmkcdn.successfactors.com/147eb21f/a701dca9-f32d-4fc9-9447-6.svg Industry-benchmarked compensation https://rmkcdn.successfactors.com/147eb21f/b0c54381-ddcc-4a33-9b35-9.svg Best-in-class healthcare benefits https://rmkcdn.successfactors.com/147eb21f/b73027be-7aae-4d36-a090-4.svg Personal time off https://rmkcdn.successfactors.com/147eb21f/d5b4fdfd-2e99-4e26-9878-9.svg Maternity and paternity benefits https://rmkcdn.successfactors.com/147eb21f/3d42b0fc-4652-435a-9ece-c.svg Access to skills / higher education programs/resources https://rmkcdn.successfactors.com/147eb21f/aeddeaf2-9e25-4584-ad11-d.svg Discounts on products and services via Benefit Box https://rmkcdn.successfactors.com/147eb21f/a9609a3b-2700-4b3c-9d90-a.svg Participate in CSR programs and live life with a purpose https://rmkcdn.successfactors.com/147eb21f/c6e33851-710f-4634-bd69-f.svg Opportunities to grow and advance your career Note: The benefits listed above vary depending on the nature of your employment and the country where you work. Some benefits may be available in some countries but not in all.