Job Description:

• Coordinate end-to-end onboarding for new joiners and contractors, including access requests, equipment, system provisioning, and induction scheduling.
• Plan and track onboarding activities, maintaining checklists, timelines, and status so nothing is missed and joiners are productive from day one.
• Raise, track, and follow up on Coupa requests — supplier/vendor onboarding (SIM forms), purchase requisitions, purchase orders, and invoice approvals.
• Support vendor and supplier onboarding, coordinating documentation, due diligence, and follow-ups with Procurement, Finance, and third parties.
• Maintain team trackers, distribution lists, org charts, access records, and shared documentation so information stays accurate and up to date.
• Coordinate meetings, workshops, and team events, including scheduling, logistics, agendas, minutes, and action follow-ups.
• Support recruitment administration such as interview scheduling, candidate coordination, and liaison with HR and hiring managers.
• Assist with tracking of mandatory training, compliance tasks, licences, and periodic governance activities across the team.
• Prepare and format simple reports, presentations, and updates to support team leads and management.
• Identify and drive small improvements to administrative and onboarding processes to save time and improve accuracy.

Who we are looking for:

• Strong organisational and coordination skills, with the ability to manage multiple tasks, priorities, and stakeholders at once.
• Experience providing administrative or operational support within a technology, digital, or corporate function.
• Hands-on experience with procurement or onboarding systems such as Coupa (raising forms, POs, and supplier onboarding) is an advantage.
• Good attention to detail and follow-through, ensuring tasks are completed accurately and on time.
• Comfortable working with HR, Procurement, Finance, vendors, and technology teams to get things done.
• Proficient in Microsoft 365 tools — Outlook, Teams, Word, Excel, and PowerPoint.
• Proactive, dependable, and able to work with minimal supervision and some ambiguity.
• Strong written and verbal communication and a service-oriented mindset.
• Insurance or financial services experience is an advantage.

Working Experience:

• At least 3 years of experience in administrative, operations, coordination, or team support roles.
• Experience supporting onboarding, procurement, or vendor administration is preferred.

Education:

• Diploma or Bachelor in Business Administration, Business Operations, or equivalent.

Language:

• Fluent written and spoken English.