Job Summary
Job Summary The Project Manager supports the Program Manager in all activities related to the service delivery and the ongoing communication with the specific client(s). The role acts as a liaison between Client(s) and the Company’s Ongoing Support groups (Help Desk, Hardware and Managed Services) to ensure timely and quality delivery of contracted services and is accountable for managing key client relationships at the operational and tactic levels. The Project Manager assists the Program Manager in managing complex business situations, planning, scheduling, and monitoring multiple activities in a fast-paced and fluid environment as well as get things done in a timely manner and according to Client expectations. The Project Manager should escalate Client issues raised to his/ her attention to the Program Manager whenever such are identified.
Key Responsibilities
Job Summary The Project Manager supports the Program Manager in all activities related to the service delivery and the ongoing communication with the specific client(s). The role acts as a liaison between Client(s) and the Company’s Ongoing Support groups (Help Desk, Hardware and Managed Services) to ensure timely and quality delivery of contracted services and is accountable for managing key client relationships at the operational and tactic levels. The Project Manager assists the Program Manager in managing complex business situations, planning, scheduling, and monitoring multiple activities in a fast-paced and fluid environment as well as get things done in a timely manner and according to Client expectations. The Project Manager should escalate Client issues raised to his/ her attention to the Program Manager whenever such are identified.