Job Summary
• Serve as a single POC for Fuji Films Team to drive initiatives, support governance activities for the program and help resolve escalations/issues.
• Be responsible for day-to-day activities and performance of the team members
• Provide feedback on a regular basis and work with the TL, QA to build action plan, if required
• Ensure performance results are in accordance with SLA's, key measures and the operating plans.
• Collaborative with Team Leads, on-site liaison and service management team to improve procedures to deliver high quality services.
• Identify, Develop & implement continuous improvement program to increase productivity, product knowledge, efficiency & reduce cost.
• Monitor & evaluate the performance of the team in all areas, including positive recognition & rewards, addressing individual performance improvements and identifying training gaps or needs.
•Assist team members to resolve problems and / or escalate issues to deliver integrated leadership if appropriate.
Key Responsibilities
• Serve as a single POC for Fuji Films Team to drive initiatives, support governance activities for the program and help resolve escalations/issues.
• Be responsible for day-to-day activities and performance of the team members
• Provide feedback on a regular basis and work with the TL, QA to build action plan, if required
• Ensure performance results are in accordance with SLA's, key measures and the operating plans.
• Collaborative with Team Leads, on-site liaison and service management team to improve procedures to deliver high quality services.
• Identify, Develop & implement continuous improvement program to increase productivity, product knowledge, efficiency & reduce cost.
• Monitor & evaluate the performance of the team in all areas, including positive recognition & rewards, addressing individual performance improvements and identifying training gaps or needs.
•Assist team members to resolve problems and / or escalate issues to deliver integrated leadership if appropriate.
Skill Requirements
• Experience in working in Customer Service and Technical support environment
• Creative problem-solving and analytical skills
• Good comprehension skills
• Understand and be able to implement performance improvement methodologies
•Excellent oral and written communication skills
• Good Analytical and Logical thinking skills
• Proficient in Operations
•Should possess previous experience in managing day-to-day deliverables of the team
•Interact with client on regular basis for reporting and performance of SLAs