Project Manager (DPO)
India
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Job Description
Project Manager (DPO)
Noida, Uttar Pradesh

Job Summary

Responsible for delivering high-quality customer service by managing customer interactions across multiple channels, resolving inquiries efficiently, maintaining accurate documentation, and contributing insights to enhance customer experience and operational effectiveness

Key Responsibilities

• Serve as a business partner for client on customer and operational initiatives
• Driving team performance, KPI management, reporting, taking resource decisions, AI planning
• Own business KPIs and drive action to achieve them
• Drive employee engagement and satisfaction
• Administer finances of the operation
• Interact regularly with the clients to share updates, lead operational and project/ program level reviews
• Operationally focused with solid understanding of the workflow with skills to handle client interactions

Skill Requirements

• Good comprehension skills 
•Should possess previous experience in   managing day-to-day deliverables of the team
•Interact with client on regular basis for reporting and performance of  SLAs
• Good Analytical and Logical thinking skills  
• Prior experience in utility industry is an added advantage

Other Requirements
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Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 223,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending June 2026 totaled $14.8 billion.