Job Summary
We are seeking an experienced Project Manager at E3.1 level to lead end-to-end project delivery, customer engagement, governance, resource coordination, and operational performance. The role requires strong ownership, effective stakeholder management, and the ability to deliver agreed outcomes within defined timelines and quality standards. Job Description\\\\r\\\\nProject Manager | Band E3.1\\\\r\\\\nJob Title Project Manager\\\\r\\\\nBand E3.1\\\\r\\\\nFunction Project /DMO\\\\r\\\\n\\\\r\\\\nRole Overview\\\\r\\\\nWe are seeking an experienced Project Manager at E3.1 level to lead end-to-end project delivery, customer engagement, governance, resource coordination, and operational performance. The role requires strong ownership, effective stakeholder management, and the ability to deliver agreed outcomes within defined timelines and quality standards.\\\\r\\\\nKey Responsibilities\\\\r\\\\n• Own end-to-end project planning, execution, monitoring, and delivery.\\\\r\\\\n• Manage project scope, schedules, milestones, dependencies, risks, issues, and action items.\\\\r\\\\n• Coordinate with customers, internal teams, vendors, and cross-functional stakeholders.\\\\r\\\\n• Lead regular project governance, customer reviews, and status meetings.\\\\r\\\\n• Track project KPIs, deliverables, resource utilization, and service performance.\\\\r\\\\n• Drive timely resolution and escalation of risks, issues, and operational blockers.\\\\r\\\\n• Support resource planning, forecasting, effort tracking, and billing-related activities.\\\\r\\\\n• Prepare project status reports, dashboards, action trackers, and management updates.\\\\r\\\\n• Ensure compliance with organizational processes, documentation, and governance requirements.\\\\r\\\\n• Drive continuous improvement and maintain strong customer engagement throughout the project lifecycle.\\\\r\\\\nRequired Skills and Experience\\\\r\\\\n• Demonstrated experience in project management and service delivery.\\\\r\\\\n• Strong customer and stakeholder management capabilities.\\\\r\\\\n• Experience managing cross-functional and geographically distributed teams.\\\\r\\\\n• Strong planning, governance, reporting, and risk-management skills.\\\\r\\\\n• Good understanding of IT infrastructure and IT service management environments.\\\\r\\\\n• Knowledge of ITIL and ServiceNow is desirable.\\\\r\\\\n• Excellent communication, leadership, analytical, and problem-solving skills.\\\\r\\\\n• Ability to manage multiple priorities independently and drive activities to closure
Key Responsibilities
Own end-to-end project planning, execution, monitoring, and delivery. • Manage project scope, schedules, milestones, dependencies, risks, issues, and action items. • Coordinate with customers, internal teams, vendors, and cross-functional stakeholders. • Lead regular project governance, customer reviews, and status meetings. • Track project KPIs, deliverables, resource utilization, and service performance. • Drive timely resolution and escalation of risks, issues, and operational blockers. • Support resource planning, forecasting, effort tracking, and billing-related activities. • Prepare project status reports, dashboards, action trackers, and management updates. • Ensure compliance with organizational processes, documentation, and governance requirements. • Drive continuous improvement and maintain strong customer engagement throughout the project lifecycle.
Skill Requirements
Demonstrated experience in project management and service delivery. • Strong customer and stakeholder management capabilities. • Experience managing cross-functional and geographically distributed teams. • Strong planning, governance, reporting, and risk-management skills.
Other Requirements
Good understanding of IT infrastructure and IT service management environments. • Knowledge of ITIL and ServiceNow is desirable. • Excellent communication, leadership, analytical, and problem-solving skills. • Ability to manage multiple priorities independently and drive activities to closure.