Job Summary
We are seeking a Product Manager with an entrepreneurial mindset to lead the strategic direction, roadmap, and delivery of the Ethos Design System (EDS).
The Product Manager for EDS is the customer-facing voice of the platform. You act as the primary bridge between our internal customers (engineering and UX teams) and the core platform team. This is a high-touch, service-oriented role that requires exceptional communication skills to manage expectations, gather feedback, and ensure adopting teams feel supported. You are not just building a roadmap; you are building relationships that every customer interaction, from feature requests to roadmap alignment, is handled with empathy, clarity, and a focus on customer success
Key Responsibilities
Product Strategy and Roadmap Ownership
· Milestone-Based Prioritization: You are responsible for ensuring the EDS roadmap is synchronized with the release milestones of our adopting product teams. Feature prioritization is strictly governed by the milestone dates of our customers. You will ensure that the platform delivers the necessary capabilities exactly when downstream products need them to launch.
· Lifecycle Governance: Define and enforce the strategy for versioning and deprecation. You must balance the need for backward compatibility with the need to retire legacy code to keep the platform secure, performant, and maintainable as we scale to 100+ products.
· Value-Driven Strategy: While milestones dictate the schedule, value dictates the investment. You will evaluate every roadmap item against its ability to drive Operational Efficiency (Cost Productivity), delivery velocity, and clinical safety. You are responsible for articulating the financial and operational value of the roadmap to leadership.
· Product Team Collaboration: Lead the planning cycles in close collaboration with your Product Owner and Scrum Master. You define the strategic "Why" and "When," while empowering the Product Owner to manage the "What" (user stories/requirements) and the Scrum Master to drive the "How" (process/velocity).
2. Growth, Evangelism, and Customer Success
• Scalable Growth Strategy: Approach platform adoption with a market expansion mindset. You will move beyond high-touch onboarding to define scalable, self-service adoption models that empower teams to onboard themselves efficiently.
• Product Evangelism: You act as the primary advocate for the platform's vision across the organization. You lead roadshows, demos, and stakeholder sessions to drive awareness and excitement for new features. While the Product Owner handles technical sprint demos, you focus on demonstrating the platform's value proposition to current and future adopting teams.
• Strategic Product Partnerships: Identify and prioritize partnerships with high-priority, high-revenue, and highly strategic enterprise products. Manage these critical relationships to accelerate adoption and create success stories that validate new platform capabilities.
Customer Relationship Management: Manage the engagement lifecycle. You set the cadence for customer syncs, track their integration milestones. You partner with the support team to ensure customers are supported, tracking backlog status to keep stakeholders updated.
3. KPI Tracking and Data Analysis
• KPI Tracking and Reporting: You are responsible for the rigorous tracking of the platform's Key Performance Indicators (KPIs) as defined by Leadership. You will monitor adoption rates, component usage, and system engagement, reporting these trends in the Monthly Operating Reviews.
• Adoption Analytics: Use data to identify which teams are "at risk" of stalling and proactively intervene to unblock them.
• ROI Calculation: Work with adopting teams to calculate their specific savings and velocity gains. Turn these success stories into internal case studies to fuel further adoption.
Skill Requirements
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Entrepreneurial Mindset: Proven ability to navigate ambiguity and drive growth in a rapidly scaling environment. You focus on empowerment and self-service rather than building dependencies.
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Platform Expertise: You must have proven experience managing platform-level products where the "customer" is an internal development team. You understand the unique challenges of dependency management and versioning in a platform environment.
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Cross-Functional Collaboration: Proven ability to work effectively within a Product Team (PM, PO, SM) while coordinating across a larger matrixed organization involving Engineering and UX.
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Stakeholder Management: Strong experience in stakeholder management. You can say "No" to feature requests without damaging the relationship by explaining the strategic rationale behind the roadmap.
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Technical and Design Fluency: Familiarity with design systems, UX principles, and component-based UI frameworks. Experience working in Agile environments with tools like Rally, Confluence, and Figma.
Other Requirements
This role reports to leadership in the United States (Central Time). You must be willing to work flexible hours to ensure significant overlap with US leadership and stakeholders for strategic planning and reviews.