Project Manager
India
Job Description
Project Manager
Noida, Uttar Pradesh
Job Summary
IT Project Manager :
IT Project Manager for Salesforce Marketing Clouds used for B2B marketing in multiple markets. Coordinates projects and rollouts, manages the service request queue, owns project documentation and resolves simpler platform requests.
Key Responsibilities
•Coordinate Account Engagement projects and country rollouts from preparation to go-live
•Manage the service request and incident queue in ServiceNow: triage, routing and follow-up
•Resolve simpler Account Engagement configuration and user requests
•Coordinate inputs and approvals from Salesforce CRM, website, infrastructure, legal and InfoSec teams
•Own project files and documentation; organise meetings and track open actions
•Support testing, deployment and post-go-live follow-up
Skill Requirements
3+ years in IT project coordination, ideally in marketing technology / Salesforce
•Experience in IT project coordination / project management•Working knowledge of Salesforce Marketing Platforms (MCE and MCAE) and Salesforce CRM
•Ticket handling in an ITSM tool (ServiceNow)
•Strong organisation, documentation and stakeholder communication skills
Other Requirements
Information at a Glance