Python Technical Lead - Data Analysis, SQL
Canada
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Job Description
Python Technical Lead - Data Analysis, SQL
Toronto, Ontario

Job Summary

Support engineers to onboard into the AIDA ecosystem to ensure high availability and reliability of all AIDA features across a global user base. The engineer(s) will be responsible for proactive monitoring, incident triage, troubleshooting, and resolution, along with delivering small enhancements and bug fixes across Python services, web applications, data/analytics pipelines, and cloud infrastructure.
This role requires strong production support mindset, hands-on troubleshooting skills, and ability to work in a shift-based model for near 24x7 coverage.

Key Responsibilities

Production Monitoring & Uptime (Primary)
Monitor all features/services within the AIDA ecosystem to ensure uptime, stability, and performance
Perform proactive checks on health dashboards, logs, alerts, and metrics; identify issues before users are impacted
Own incident management (triage → diagnosis → mitigation → resolution) and drive restoration within SLA
Conduct root cause analysis (RCA) and implement corrective/preventive actions (CAPA)
Maintain and improve runbooks, SOPs, knowledge articles, and on-call procedures

Support Operations (L2/L3)
Handle support tickets and production issues including functional issues, system errors, integration failures, and data pipeline disruptions
Manage escalations effectively—coordinate with product/engineering, infrastructure, and vendor teams as required
Track reliability KPIs (availability, MTTR, incident trends) and contribute to continuous improvement

Enhancements & Fixes (Secondary)
Deliver small enhancements, configuration changes, and bug fixes in:
Python services/scripts and automation
Web UI components (Angular/React) and/or backend (.NET where applicable)
Data workflows (Dataiku pipelines/recipes, job scheduling)
AWS infrastructure/app services

Release & Change Support
Support deployments (lower → prod), validate smoke tests, and assist in release readiness activities
Ensure proper change documentation and rollback readiness for production changes

Skill Requirements

Required Technical Skills

Python: troubleshooting, scripting, API debugging, automation
Web/App Support: exposure to Angular or React, and understanding of web app troubleshooting (frontend/backend)
Backend exposure: knowledge of .NET is desirable (or ability to troubleshoot service-side issues)
Dataiku: ability to monitor and troubleshoot Dataiku jobs, pipelines, failures, scheduling
AWS: working knowledge of cloud monitoring, logs, and typical services (e.g., IAM, EC2/ECS/EKS, S3, CloudWatch, Lambda—based on your stack)
Observability & Support Tools: logging/monitoring, alerting systems, ticketing tools (ServiceNow/Jira), dashboards

Other Requirements

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Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 226,300 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending December 2025 totaled $14.5 billion.
23 Benefits At HCLTech, we believe in empowering our employees with comprehensive benefits that support their professional growth and enhance their well-being. When you sign up for a career with us, you gain access to: https://rmkcdn.successfactors.com/147eb21f/a701dca9-f32d-4fc9-9447-6.svg Industry-benchmarked compensation https://rmkcdn.successfactors.com/147eb21f/b0c54381-ddcc-4a33-9b35-9.svg Best-in-class healthcare benefits https://rmkcdn.successfactors.com/147eb21f/b73027be-7aae-4d36-a090-4.svg Personal time off https://rmkcdn.successfactors.com/147eb21f/d5b4fdfd-2e99-4e26-9878-9.svg Maternity and paternity benefits https://rmkcdn.successfactors.com/147eb21f/3d42b0fc-4652-435a-9ece-c.svg Access to skills / higher education programs/resources https://rmkcdn.successfactors.com/147eb21f/aeddeaf2-9e25-4584-ad11-d.svg Discounts on products and services via Benefit Box https://rmkcdn.successfactors.com/147eb21f/a9609a3b-2700-4b3c-9d90-a.svg Participate in CSR programs and live life with a purpose https://rmkcdn.successfactors.com/147eb21f/c6e33851-710f-4634-bd69-f.svg Opportunities to grow and advance your career Note: The benefits listed above vary depending on the nature of your employment and the country where you work. Some benefits may be available in some countries but not in all.