Python Technical Specialist - Data Analysis, SQL
India
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Job Description
Python Technical Specialist - Data Analysis, SQL
Chennai, Tamil Nadu

Job Summary

As an Oracle & Trino Support Specialist for the pharmaceutical sector, you will ensure the operational excellence of database platforms supporting mission-critical pharma applications. Your focus will be on incident management, performance monitoring, and proactive problem resolution to maintain data integrity and system availability.

Key Responsibilities

• Provide operational support for Oracle and Trino database environments, ensuring high availability and performance.
• Manage incidents, service requests, and changes through ServiceNow, following ITIL best practices.
• Monitor database health and performance using Dynatrace and BigPanda, proactively identifying issues.
• Troubleshoot database connectivity, query performance, and data integrity issues.
• Coordinate with DBAs and development teams to escalate complex problems and implement fixes.
• Document troubleshooting procedures, known issues, and resolution steps in Confluence.
• Track and manage support tickets in JIRA, ensuring SLA compliance and timely resolution.
• Execute routine maintenance tasks and basic automation using shell scripts and SQL.
• Coordinate with cloud teams for AWS/Azure infrastructure issues affecting database environments.
• Participate in on-call rotations and incident response activities.

Skill Requirements

• Bachelor's degree in Computer Science, Information Technology, or related field.
• 2+ years of experience in database support or IT operations, preferably with Oracle environments. Exposure to Trino environments.
• Strong understanding of ITSM processes (ITIL certified preferred) and experience with ServiceNow.
• Proficiency with Dynatrace, BigPanda, or similar monitoring tools.
• Experience with JIRA for ticket management and Confluence for documentation.
• Basic shell scripting and SQL skills for troubleshooting and routine tasks.
• Foundational knowledge of AWS and Azure cloud platforms.
• Basic understanding of database administration and ETL processes is a plus.
• Excellent problem-solving skills and attention to detail.
• Effective communication and collaboration abilities.
• Exposure to GenAI technologies and Gemini for AI-assisted operations and automation is a plus.

Other Requirements

1.Relevant certifications in SQL, data analysis, or Python are a plus.
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Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 227,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending December 2026 totaled $14.7 billion.
23 Benefits At HCLTech, we believe in empowering our employees with comprehensive benefits that support their professional growth and enhance their well-being. When you sign up for a career with us, you gain access to: https://rmkcdn.successfactors.com/147eb21f/a701dca9-f32d-4fc9-9447-6.svg Industry-benchmarked compensation https://rmkcdn.successfactors.com/147eb21f/b0c54381-ddcc-4a33-9b35-9.svg Best-in-class healthcare benefits https://rmkcdn.successfactors.com/147eb21f/b73027be-7aae-4d36-a090-4.svg Personal time off https://rmkcdn.successfactors.com/147eb21f/d5b4fdfd-2e99-4e26-9878-9.svg Maternity and paternity benefits https://rmkcdn.successfactors.com/147eb21f/3d42b0fc-4652-435a-9ece-c.svg Access to skills / higher education programs/resources https://rmkcdn.successfactors.com/147eb21f/aeddeaf2-9e25-4584-ad11-d.svg Discounts on products and services via Benefit Box https://rmkcdn.successfactors.com/147eb21f/a9609a3b-2700-4b3c-9d90-a.svg Participate in CSR programs and live life with a purpose https://rmkcdn.successfactors.com/147eb21f/c6e33851-710f-4634-bd69-f.svg Opportunities to grow and advance your career Note: The benefits listed above vary depending on the nature of your employment and the country where you work. Some benefits may be available in some countries but not in all.