Python Technical Specialist - DevOps
India
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Job Description
Python Technical Specialist - DevOps
Bengaluru, Karnataka

Job Summary

We are seeking a DevOps & Support Engineer to join our team and play a critical role in maintaining the health and reliability of the  cloud services.

Mandatory Skills:

  • AWS
  • DevOps skills
  • Python scripting and development for Automation,
  • IaC (CloudFormation, Terraform),
  • CI/CD Pipeline and Build system (CodePipeline, Jenkins, or similar),
  • Monitoring & Observability tools (CloudWatch, Splunk, Grafana, or similar) 

In this role, you will triage and resolve support tickets filed by customers and partner teams, address deployment and build issues and drive operational improvements across the platform. You will work closely with internal engineering teams, partner device manufacturers, and cross-functional stakeholders to ensure a seamless experience for all users of the ecosystem.

You'll spend most of your time supporting and improving the cloud platform services. Over the course of a week, you will monitor support channels for incoming tickets from customers and partner teams, investigate issues ranging from device connectivity problems to cloud service anomalies and drive them to resolution. When a deployment or build issue surfaces, you dig into logs, metrics, and pipelines to identify root cause and coordinate fixes. As a responsible member, you follow change management processes before making any production changes. You contribute to reducing the team's operational backlog, improve runbooks and documentation, and write automation scripts that help the team diagnose and resolve issues faster. 

Key Responsibilities

- Triage, investigate, and resolve support tickets from customers, partner teams, and internal stakeholders

- Troubleshoot deployment failures, build issues, and service disruptions across the Sidewalk cloud platform

- Monitor service health using dashboards, alarms, and logging tools; respond to operational events

- Collaborate with engineering teams to identify root causes and drive permanent fixes

- Maintain and improve runbooks, operational documentation, and standard operating procedures

- Automate repetitive operational tasks to improve efficiency and reduce mean time to resolution

- Participate in incident response

-Collaborate with development and operations teams to streamline processes and improve release cycles. 
-Design, configure, and maintain ci/cd pipelines for automated builds and deployments.
- Monitor system performance and troubleshoot issues related to devops tools and processes. 

Skill Requirements

- Bachelor's degree in computer science (or related IT discipline) or equivalent industry experience

- Knowledge or experience in scripting (Bash, Python, or Ruby) or software development (Java, TypeScript, or similar)

- Strong communication skills with the ability to work across teams and clearly document findings- Experience operating services in AWS cloud platforms

- Experience with CI/CD pipelines and build systems (such as CodePipeline, Jenkins, or similar)

- Knowledge of Infrastructure as Code (such as CDK, CloudFormation, Terraform, or similar)

- Experience with monitoring and observability tools (such as CloudWatch, Splunk, Grafana, or similar)

- Experience operating 24x7 high-availability distributed systems, including performance tuning and fleet monitoring

- Familiarity with IoT platforms, device management, or low-power wide-area network (LPWAN) technologies is a plus

- Ability to follow and improve standard operating procedures and operational best practices

-Proficient in python programming language for automation and scripting tasks. 

- Strong communication skills to collaborate with cross functional teams effectively.

Other Requirements

AWS Certification is good to have
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Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 226,300 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending December 2025 totaled $14.5 billion.
23 Benefits At HCLTech, we believe in empowering our employees with comprehensive benefits that support their professional growth and enhance their well-being. When you sign up for a career with us, you gain access to: https://rmkcdn.successfactors.com/147eb21f/a701dca9-f32d-4fc9-9447-6.svg Industry-benchmarked compensation https://rmkcdn.successfactors.com/147eb21f/b0c54381-ddcc-4a33-9b35-9.svg Best-in-class healthcare benefits https://rmkcdn.successfactors.com/147eb21f/b73027be-7aae-4d36-a090-4.svg Personal time off https://rmkcdn.successfactors.com/147eb21f/d5b4fdfd-2e99-4e26-9878-9.svg Maternity and paternity benefits https://rmkcdn.successfactors.com/147eb21f/3d42b0fc-4652-435a-9ece-c.svg Access to skills / higher education programs/resources https://rmkcdn.successfactors.com/147eb21f/aeddeaf2-9e25-4584-ad11-d.svg Discounts on products and services via Benefit Box https://rmkcdn.successfactors.com/147eb21f/a9609a3b-2700-4b3c-9d90-a.svg Participate in CSR programs and live life with a purpose https://rmkcdn.successfactors.com/147eb21f/c6e33851-710f-4634-bd69-f.svg Opportunities to grow and advance your career Note: The benefits listed above vary depending on the nature of your employment and the country where you work. Some benefits may be available in some countries but not in all.